IUC Operations Lead — Urgent Care Excellence

Practice Plus Group; Larkhill; On-site; GBP 42,000 - 54,000; Full time

Job summary

Practice Plus Group is seeking an experienced Operations Supervisor to lead Integrated Urgent Care (IUC) services across Suffolk and North East Essex, including Out of Hours (OOH) and Clinical Assessment Service (CAS). This role focuses on day-to-day operational management, ensuring safe, effective and patient-centred care.

You will lead, support and develop operational teams, including remote colleagues, with responsibilities spanning recruitment, onboarding, performance management, training

Qualifications

• Experience in healthcare operations leadership.
• Ability to collaborate with clinical and operational leaders.
• Strong people management and change management skills.

Responsibilities

• Lead, support and develop operational teams across site and remote locations.
• Monitor service delivery, rota performance and workforce planning.
• Drive quality assurance, audits and service improvement initiatives.
• Manage recruitment, onboarding and ongoing professional development.
• Ensure compliance with National Quality Requirements (NQRs) and risk management.

Job description

Practice Plus Group is seeking an experienced Operations Supervisor to lead Integrated Urgent Care (IUC) services across Suffolk and North East Essex, including Out of Hours (OOH) and Clinical Assessment Service (CAS). This role focuses on day-to-day operational management, ensuring safe, effective and patient-centred care.

You will lead, support and develop operational teams, including remote colleagues, with responsibilities spanning recruitment, onboarding, performance management, training