Operations & Staffing Lead

The ExcluSec Group; Bolton; Sur place; GBP 26 000 - 34 000; Plein temps

Résumé du poste

The ExcluSec Group is seeking an organised Duty Supervisor to join our Bolton Head Office. You will coordinate staff rotas, respond to customer enquiries and support frontline teams.

You will also conduct welfare visits and assist with training, ensuring employees have information and support to deliver a professional service. This role requires clear communication, calmness under pressure and flexibility to manage changing priorities.

Qualifications

• Clear written and spoken communication with a professional telephone manner.
• Strong organisational skills and attention to detail.
• Ability to prioritise tasks and stay calm in a busy environment.
• Good customer service skills and professional handling of conversations.
• Reliability, punctuality and collaborative attitude.

Responsabilités

• Answer calls, emails and tickets professionally and provide timely responses.
• Prepare and update staff rotas using the scheduling system.
• Arrange cover for sickness and absence and escalate gaps.
• Monitor attendance and follow up on issues like late arrivals.
• Handle staff enquiries about shifts, site instructions and reporting.
• Deliver or assist with inductions, site familiarisation and training.
• Conduct welfare calls and site visits to support staff.
• Carry out site checks and report issues with service delivery.
• Coordinate uniforms, radios and equipment as needed.
• Record incident reports and escalate urgent matters.
• Maintain accurate records of rota changes and handovers.
• Support timesheet queries and discrepancies.
• Provide clear handovers to ensure issues are resolved.
• Follow confidentiality, health and safety policies and lone working rules.

Connaissances

Clear communication

Organisational skills

Prioritisation

Customer service

Problem solving

Outils

Microsoft Office

Description du poste

The ExcluSec Group is seeking an organised Duty Supervisor to join our Bolton Head Office. You will coordinate staff rotas, respond to customer enquiries and support frontline teams.

You will also conduct welfare visits and assist with training, ensuring employees have information and support to deliver a professional service. This role requires clear communication, calmness under pressure and flexibility to manage changing priorities.