Operations Specialist, Eastern Europe

G Adventures; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading travel company is seeking an Operations Specialist to ensure smooth execution of tours and support internal and external stakeholders. This remote role involves overseeing operational activities and optimizing travel itineraries. The ideal candidate will have at least 2 years of experience in the tourism industry and possess strong problem-solving and communication skills. A competitive total rewards package, including exclusive travel perks and additional days off, is offered.

Benefits

Competitive Total Rewards Package

Additional days off

Vacation time

Enhanced Parental Leave

Employee Recognition Program

Learning and Growth Opportunities

Qualifications

• At least 2 years in the tourism industry.
• Exceptional English written and oral communication skills.
• Solid knowledge of the travel industry and regional geography.

Responsibilities

• Communicate trip details to vendors and suppliers.
• Support the Reservations department with modifications and cancellations.
• Contribute to internal process enhancements.

Skills

Attention to detail

Problem-solving

Communication skills

Teamwork

Analytical thinking

Tools

Excel

Job description

About Us

Let’s go on an adventure together!

Hey there, we’re G Adventures. We’re one of the world’s leading small group travel companies, and we’ve always believed that travel isn’t just about where you go — it’s about how it changes you.

For the last 35 years, we’ve set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. And not to mention, as few selfie sticks as possible. Just real humans, travelling your heart out across the world with open minds and a non‑stop desire to make our planet better, simply by exploring it.

At G Adventures, our DNA (or GNA, if you will) is built on belonging — where bringing your authentic self to work every day isn’t just accepted, it’s downright celebrated. For our office crew — you wanna rock a t‑shirt with your dog’s face on it? We say go for it. For our Chief Experience Officers — you wanna hit the road and call some of the most epic places on Earth your home office? We love that — and we’ve got you. Wanna spend your days with people you genuinely like? Us too — and we’re pretty sure you’ll fit right in, wherever that is.

Now about that career of yours — this is the kind of place where you can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, freakishly talented, one‑of‑a‑kind bunch excited to produce top‑notch work and spread a ridiculous amount of goodness at the same time.

Feel like this could be the right fit? We think so too, and we’re already way too excited to meet you.

About the Role

Reporting to the Regional Operations Manager, Eastern Europe, the Operations Specialist plays a key role in ensuring the smooth execution of G Adventures’ tours by supporting both internal and external stakeholders. This position is responsible for overseeing day‑to‑day operational activities to deliver a seamless travel experience for our CEOs (Tour Leaders), travelers, and supply chain partners. The Operations Specialist also contributes to the optimization of existing itineraries and the development of new programs, ensuring operational efficiency while maintaining strong financial controls. This is a remote role based in the country where the successful candidate is hired.

Responsibilities

• Communicate any significant trip details to vendors, suppliers, CEOs and other relevant individuals in preparation for a trip.
• Monitor department email accounts as requested, actioning emails according to priority.
• Action technical questions from GCO’s (Inside Sales department) concerning trips.
• Support the Reservations department with any aspects of a trip’s required reservations, modifications and cancellations in a timely and efficient manner.
• Support regional financial operations, including investigating and resolving invoice discrepancies in a timely and efficient manner.
• Identify problems in operations process and resolve them in a quickly and timely manner.
• Contribute to the enhancement of internal processes through identification, analysis, and implementation of efficiency and effectiveness improvements.
• Handle incidents and assist CEOs and/or travellers in a professional, empathetic and efficient manner
• Collaborate closely with the Customer Solutions team to resolve traveler issues, operational challenges, and post‑departure inquiries.
• Ensure accurate validation of trip budgets.
• Contribute to the company performance and culture by fully embracing the G Adventures Core Values and promoting a positive and enthusiastic working environment.
• Assist the Regional Operations Manager in day‑to‑day coordination, and management of business operational activities.
• Help create customized trips upon request
• Develop a thorough understanding of and capability in all Department administrational roles and tasks in order to provide holidays/sick cover.
• Help prepare for and assist with the CEO recruitment, training, and provide the CEOs with the needed support
• Support product development by contributing to the optimization of existing itineraries and assisting with the development and operational feasibility of new trips.
• Carry the Operations Emergency Phone on a rotational basis
• Other duties as assigned by Regional Operations Manager.

Requirements

• At least 2 years in the Tourism industry
• Superior attention to detail and accuracy
• Positive attitude and the desire to be part of a close‑knit and effective team
• Exceptional English written and oral communication
• Experience in problem‑solving and analytical thinking
• In‑depth regional knowledge of Eastern Europe and Turkey
• Advanced organisational, time management and problem‑solving skills
• Intermediate knowledge of Excel and general computer skills
• Ability to adapt to an environment that is subject to constant change
• Solid knowledge of the Travel industry and geography of the region
• An understanding and commitment to customer service
• Any experience as a tour leader is considered an advantage.
• Self‑starter able to work remotely.

What Do We Offer You

• Competitive Total Rewards Package, including exclusive travel perks!
• Additional days off, including on your birthday!
• Vacation time for you to recharge
• Enhanced Parental Leave
• Meaningful Employee Recognition Program
• Learning and Growth Opportunities
• Employee Resource Groups

*Applicable based on location*

Please note that Artificial Intelligence (AI) is used in the selection or interview process.

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.