Operations Specialist

International SOS; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

Une entreprise de premier plan dans les services médicaux et de sécurité recherche un Operations Specialist à Londres. Le titulaire du poste sera responsable de la coordination des soins médicaux, de la gestion des requêtes, et de la communication efficace au sein d'une équipe d'experts, tout en bénéficiant d'un excellent package de compensation et d'avantages.

Benefits

18 jours de congés annuels

Santé privée et couverture dentaire

Pension et assurance vie

Journée de congé pour votre anniversaire

Cafétéria subventionnée

Programmes de réduction

Accès à des programmes de soutien aux employés

Qualifications

• Compétences en communication excellentes (verbal et écrit).
• Expérience en tant que Customer Service Executive serait bénéfique.

Responsibilities

• Coordonner les cas en réservant des rendez-vous et en autorisant des traitements.
• Collaborer avec une équipe d'experts médicaux et de sécurité dans un environnement dynamique.

Skills

Communication

Critical thinking

Organisational skills

Sympathy

Data integrity

Microsoft Office

Education

A’ Level or Degree

Job description

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International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. Established 35 years ago, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.

About the role

Are you a compassionate and perceptive listener?
Are you looking for a position where you can use your investigative thinking skills?
International SOS is currently recruiting an Operations Specialist to join its team of Medical, Security and Logistics experts based in London, Chiswick:

Key responsibilities

-Demonstrate a caring attitude when answering queries with the objective of exceeding expectations
-Coordinate cases effectively by booking appointments, authorizing treatments or handling policy claims using professionalism and care
-Assess situations, co-ordinate medical care and communicate logistics across the world
-Collaborate with a team of doctors, nurses, security and operations experts in a fast-paced environment.

About you

In order to be successful as an Operations Specialist you will need:

-Excellent communication skills (verbal and written)
-Critical thinking and organisational skills to handle a variety of situations
-Naturally sympathetic with determination to help people
-The ability to take ownership of protecting data and process integrity
-Confidence in using Microsoft Office
-Experience as a Customer Service Executive in a contact centre or similar environment would be beneficial
-Educated to A’ Level or Degree level with an interest in Healthcare, World Politics or International Security is preferred

Operations Specialists will receive:

-Starting Salary of £28,000 per annum, eligible for overtime allowances and salary increases based on performance
-Structured career development track, with opportunities for progression
-Shifts are 3 days on, 4 days off weekly
-18 days annual leave increasing with service, UK Bank Holidays and the option to buy additional annual leave
-A day’s leave for your birthday
-Private health care, dental cover, pension scheme, life insurance, paid volunteering day
-Subsidised staff cafeteria and free tea, coffee and fruit
-Discount schemes (Cycle2work, season ticket loans, gym discounts)
-Access to our Employee Assistance & Employee Support Programme
-Access to Chiswick Business Park Enjoy Work events )
Start date, Operations Specialist: (September)

#LONDON #EUROPE

At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development. We encourage every person to be their personal best by creating an environment of inclusion, equality and support.

International SOS has been recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2024.