Operations Specialist

Crisis24; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

Join a leading provider in integrated risk management as an Operations Specialist in London. This role involves operational logistics, client communication, and project administration within a dynamic team. Ideal candidates will have strong organizational and customer service skills, with a focus on security solutions. Opportunities for growth and collaboration with senior leadership await you in this full-time position.

Qualifications

• At least 3 years of operational experience.
• SIA CP badge is preferred.

Responsibilities

• Evaluate client requests and prepare services using case management system.
• Monitor live tasks and escalate incidents when necessary.
• Coordinate with global vendors and maintain documentation.

Skills

Customer Service

Attention to Detail

Communication

Analytical Skills

Organizational Skills

Education

High School Diploma

Degree in Business

Tools

Salesforce

Microsoft Office

Job description

Join to apply for the Operations Specialist role at Crisis24.

About Crisis24

Crisis24, a GardaWorld company, is a leading provider of integrated risk management, crisis response, consulting, and global protective solutions, serving influential clients worldwide. We leverage advanced Global Operation Centers, skilled intelligence analysts, and cutting-edge technology and AI to deliver specialized services in security and consulting.

At Crisis24, your skills will contribute to shaping global security, offering a fulfilling career with opportunities for personal and professional growth. Join us and be part of an impactful team where growth and purpose converge.

Who We Are Looking For

The Operations Specialist will be part of Crisis24's Protective Solutions team within the 24/7 Security Operations Centre in London. Responsibilities include operational logistics, administrative tasks, and executing global security requests from EMEA clients. The role requires flexibility for office-based day, late, night shifts, and weekends.

The candidate should understand Crisis24’s services, including Executive Close Protection, Secure Transportation, Residential Security, Event Security, TSCM, and Surveillance. Daily tasks involve client communication, security team coordination, project administration, monitoring live tasks, and data entry in Salesforce. Strong customer service, attention to detail, communication, and analytical skills are essential.

What You Will Work On

• Evaluate client requests and prepare services using our case management system.
• Prepare cost estimates and contracts.
• Create detailed client briefs.
• Monitor live tasks, acknowledge received information, and escalate incidents when necessary.
• Support global security teams upon request.
• Coordinate with global vendors.
• Maintain documentation and adhere to SOPs.
• Resolve operational issues.
• Understand project finances and review invoices.
• Follow safety procedures and ensure compliance with laws and regulations.
• Track project deadlines and collaborate across departments.
• Monitor operational controls to ensure safety and security.

Who You Will Work With

You will collaborate with the Protective Solutions Team, report to the Operations Centre Manager, and work alongside other Operation Specialists, supporting senior leadership.

Requirements

• High school diploma or equivalent; degree in business or related field preferred.
• At least 3 years of operational experience.
• Excellent verbal, written, and presentation skills.
• Proficiency in Microsoft Office applications.
• Multilingual and multicultural skills are a plus.
• SIA CP badge is preferred.
• Strong organizational and client management skills.
• Ability to work independently and collaboratively.
• Local or reasonable travel distance to Central London.

Additional Information

Protect data and systems by following policies, reporting incidents, completing training, and seeking improvements.

We are committed to equal opportunity and diversity in the workplace, welcoming applicants regardless of race, gender, age, religion, or other protected factors.

Employment Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Security and Investigations