Operations & Service Contracts Assistant

Gap Personnel; Cullompton; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Healthcare

Additional leave

Pension

Death-in-service benefit

Job summary

Gap Personnel is seeking an Operations & Service Contracts Assistant in Cullompton. The role combines customer service, sales administration, order fulfilment and operational support within a growing engineering business.

You’ll manage the service-contract programme, contact existing customers about renewals and explain the benefits of ongoing service cover. A £50 commission per eligible contract is uncapped.

Qualifications

• Experience in customer service, sales administration, telesales, contract renewals, logistics, warehouse operations or general business support.

Responsibilities

• Manage service-contract database and renewal dates.
• Contact customers about renewals and new contract opportunities.
• Prepare quotations and progress opportunities to completion.
• Build long-term relationships with customers.
• Answer inquiries about servicing, parts, orders and returns.
• Follow up on quotations and customer actions.
• Handle picking, packing and dispatching orders.
• Monitor stock levels and maintain records.
• Prepare parts and service kits for field engineers.
• Raise purchase orders and liaise with suppliers.
• Support wider operations team as priorities change.

Skills

Highly organised

Confident communicator

Detail oriented

Customer-focused

Independent worker

Tools

Spreadsheets

Business systems

CRM systems

Job description

Operations & Service Contracts Assistant

Location: Cullompton
Hours: Full time
Salary: £28,500
Commission: £50 for every eligible service contract sold or renewed, uncapped
Benefits: Healthcare, additional leave, pension and death-in-service benefit

Are you organised, confident speaking with customers and motivated by seeing your hard work rewarded?

We’re recruiting an Operations & Service Contracts Assistant to join a successful and growing engineering business in Cullompton. This is a varied, hands-on position combining customer service, sales administration, order fulfilment and operational support.

A key part of the role will be managing the company’s service-contract programme. You’ll contact existing customers about renewals, identify new opportunities and explain the benefits of ongoing service cover. For every eligible contract you sell or renew, you’ll earn £50 commission with no cap.

A realistic target of 10 contracts per month would generate an additional £500 per month, or £6,000 per year, on top of your hourly pay.

What you’ll be doing

• Managing the service-contract database and monitoring upcoming renewal dates
• Contacting customers to discuss renewals and new contract opportunities
• Preparing quotations and following opportunities through to completion
• Building positive, long-term relationships with customers
• Responding to enquiries about servicing, spare parts, orders and returns
• Following up outstanding quotations and customer actions
• Picking, packing and dispatching customer orders
• Monitoring stock levels and maintaining accurate records
• Preparing parts and service kits for field engineers
• Raising purchase orders and liaising with suppliers
• Supporting the wider operations team as priorities change

What we’re looking for

You may have experience in customer service, sales administration, telesales, contract renewals, logistics, warehouse operations or general business support.

More importantly, you’ll be:

• Confident and professional when speaking with customers
• Commercially aware without being overly sales-driven
• Highly organised and able to manage multiple follow-up actions
• Accurate, dependable and attentive to detail
• Comfortable using email, spreadsheets and business systems
• Able to work independently and take ownership of your responsibilities
• Positive, approachable and willing to support different areas of the business
• Comfortable handling parcels, parts and stock when required

Full training will be provided on the company’s products, systems and service-contract offering, so previous engineering experience is not essential.

This is a brilliant opportunity for someone looking for flexible part-time hours, plenty of variety and the chance to increase their earnings through a realistic, uncapped commission scheme. There is also scope for the position to develop as the business continues to grow.