Operations & Quality Technician

JR United Kingdom; Birmingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a globally recognized company as an Operations & Quality Technician in Birmingham, where your skills in optical manufacturing and quality control will play a vital role in delivering exceptional products. This hybrid position combines hands-on production with quality assurance, ensuring that every lens meets the highest standards. You'll be part of a dedicated team focused on continuous improvement and customer satisfaction, contributing to a culture of innovation and excellence. If you're looking for a rewarding career in a dynamic environment, this opportunity is perfect for you.

Benefits

Employer Pension Contribution

Private BUPA Healthcare

Life Insurance

Professional Body Subscription

25 Days Annual Leave

Free ZEISS Lenses

Employee Health Programme

Qualifications

• Experience in optical manufacturing or quality control is essential.
• Strong attention to detail and manual dexterity are crucial.

Responsibilities

• Cut, edge, and fit spectacle lenses ensuring quality standards.
• Inspect finished orders and perform routine quality checks.

Skills

Optical Manufacturing Experience

Quality Control

Manual Dexterity

Communication Skills

Attention to Detail

Decision-Making

Team Collaboration

Flexibility in Shifts

Job description

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Operations & Quality Technician, birmingham

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Client:

ZEISS Group

Location:

birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

We’re ZEISS Vision Care UK, based in Birmingham; an exciting place to work, where individuals make a real difference every day. As part of the ZEISS group, we are an international leader in the field of optics, generating 10bn EUR in revenue, with over 43,000 employees across 50 countries around the globe.

As the branded leader in lenses, we offer premium and pioneering products; innovation is at the heart of everything we do. Our brand enhances the lives and vision of millions of people around the world. In fact, 2 people every second put their trust in ZEISS lenses.

We are proud of our heritage and have been at the forefront of scientific discovery and innovation since our creation in 1846. We are a foundation; this means we reinvest 12% of our revenue to fund research and education, supporting progress within the optical industry and across the community.

We are more successful today than we have ever been, having celebrated double digit growth for the past decade. We‘re not stopping here because we are focused on accelerating our growth even further, aiming to double our revenue by 2025. If you want to be part of making this difference, then ZEISS Vision Care UK is the right place for you!

Overview:

As a key member of the ZEISS Operations Team, the Operations & Quality Technician plays a crucial role in delivering exceptional optical products to our customers. This hybrid role involves both hands-on production duties—such as cutting, edging, and fitting lenses—and quality control responsibilities to ensure all work meets or exceeds ZEISS and British standards. You’ll be part of a team that takes pride in precision, continuous improvement, and high customer satisfaction.

Key Responsibilities:

• Cut, edge, and fit spectacle lenses using defined SOPs, ensuring right-first-time results.
• Use a variety of glazing techniques to support accurate and efficient production.
• Use digital platforms to track job status through the production process.
• Maintain a clean and organized work environment to support a 5S culture.

Quality Control Duties:

• Inspect finished orders to ensure they meet ZEISS and British quality standards.
• Perform routine quality checks using appropriate equipment such as foci meters.
• Maintain and calibrate quality control equipment to ensure testing accuracy.
• Reject and reorder simple jobs where necessary to maintain a seamless workflow.
• Provide feedback to glazing team and technicians on identified quality concerns.
• Work proactively with technicians of varying skill levels to identify and resolve repeat quality issues.

General Operational Support:

• Comply with health and safety procedures at all times.
• Support achievement of departmental KPIs and overall customer satisfaction.
• Identify and suggest process improvements with a continuous improvement mindset.
• Participate in ongoing training and development activities in line with the Skills Matrix.
• Display ZEISS core values and contribute to a positive workplace culture.

Required Knowledge & Experience:

Must Have:

• Previous experience in optical manufacturing or quality control.
• Good manual dexterity and strong attention to detail.
• Solid communication skills and the ability to give constructive feedback.
• Ability to work effectively across teams with varied skill levels.
• Strong decision-making abilities related to product quality.
• Willingness and flexibility to work on 8 or 12-hour shifts as required.
• Ability to commute reliably to the Birmingham facility.
• Proven experience in quality control within an optical environment.
• Understanding of the full glazing process.
• Familiarity with ZEISS products and systems.
• Experience working with innovations and Standardized Work Instructions (SA).
• 10% Employer pension contribution (providing a 4% employee contribution).
• Private BUPA healthcare for you and your family.
• Life insurance.
• Professional body subscription paid for by ZEISS.
• 25 Days annual leave (plus bank holidays), increasing with service.
• Free ZEISS lenses for you and discounted ZEISS lenses for your friends and family.
• Employee health and well-being programme including premium access to the Calm app.

Terms and conditions apply to all benefits. See the company handbook for more information.

Why Join ZEISS?

You’ll be part of a globally recognized company known for innovation, quality, and customer excellence. As a Quality & Operations Technician, your contributions will directly impact customer satisfaction and ZEISS’s reputation as a best-in-industry optical provider.