Operations & Quality Technician

JR United Kingdom; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join ZEISS Vision Care UK as an Operations & Quality Technician in Birmingham, focusing on optical manufacturing and quality control. In this dynamic role, you'll ensure the production of high-quality optical products while supporting team efficiency and adherence to standards. With excellent benefits including healthcare and annual leave, it's an opportunity to contribute to a respected leader in optics.

Benefits

10% Employer pension contribution

Private BUPA healthcare for you and your family

Life insurance

Professional body subscription paid for by ZEISS

25 Days annual leave plus bank holidays

Free ZEISS lenses for you and discounted ZEISS lenses for friends and family

Employee health and well-being programme

Qualifications

• Previous experience in optical manufacturing or quality control.
• Solid communication skills and ability to give constructive feedback.
• Familiarity with ZEISS products and systems.

Responsibilities

• Cut, edge, and fit spectacle lenses using defined SOPs.
• Inspect finished orders for ZEISS and British quality standards.
• Comply with health and safety procedures.

Skills

Attention to detail

Manual dexterity

Communication

Decision-making

Job description

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Operations & Quality Technician, birmingham

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Client:

ZEISS Group

Location:

birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

We’re ZEISS Vision Care UK, based in Birmingham; an exciting place to work, where individuals make a real difference every day. As part of the ZEISS group, we are an international leader in the field of optics, generating 10bn EUR in revenue, with over 43,000 employees across 50 countries around the globe.

As the branded leader in lenses, we offer premium and pioneering products; innovation is at the heart of everything we do. Our brand enhances the lives and vision of millions of people around the world. In fact, 2 people every second put their trust in ZEISS lenses.

We are proud of our heritage and have been at the forefront of scientific discovery and innovation since our creation in 1846. We are a foundation; this means we reinvest 12% of our revenue to fund research and education, supporting progress within the optical industry and across the community.

We are more successful today than we have ever been, having celebrated double digit growth for the past decade. We‘re not stopping here because we are focused on accelerating our growth even further, aiming to double our revenue by 2025. If you want to be part of making this difference, then ZEISS Vision Care UK is the right place for you!

Overview:

As a key member of the ZEISS Operations Team, the Operations & Quality Technician plays a crucial role in delivering exceptional optical products to our customers. This hybrid role involves both hands-on production duties—such as cutting, edging, and fitting lenses—and quality control responsibilities to ensure all work meets or exceeds ZEISS and British standards. You’ll be part of a team that takes pride in precision, continuous improvement, and high customer satisfaction.

Key Responsibilities:

• Cut, edge, and fit spectacle lenses using defined SOPs, ensuring right-first-time results.
• Use a variety of glazing techniques to support accurate and efficient production.
• Use digital platforms to track job status through the production process.
• Maintain a clean and organized work environment to support a 5S culture.

Quality Control Duties:

• Inspect finished orders to ensure they meet ZEISS and British quality standards.
• Perform routine quality checks using appropriate equipment such as foci meters.
• Maintain and calibrate quality control equipment to ensure testing accuracy.
• Reject and reorder simple jobs where necessary to maintain a seamless workflow.
• Provide feedback to glazing team and technicians on identified quality concerns.
• Work proactively with technicians of varying skill levels to identify and resolve repeat quality issues.

General Operational Support:

• Comply with health and safety procedures at all times.
• Support achievement of departmental KPIs and overall customer satisfaction.
• Identify and suggest process improvements with a continuous improvement mindset.
• Participate in ongoing training and development activities in line with the Skills Matrix.
• Display ZEISS core values and contribute to a positive workplace culture.

Required Knowledge & Experience:

Must Have:

• Previous experience in optical manufacturing or quality control.
• Good manual dexterity and strong attention to detail.
• Solid communication skills and the ability to give constructive feedback.
• Ability to work effectively across teams with varied skill levels.
• Strong decision-making abilities related to product quality.
• Willingness and flexibility to work on 8 or 12-hour shifts as required.
• Ability to commute reliably to the Birmingham facility.
• Proven experience in quality control within an optical environment.
• Understanding of the full glazing process.
• Familiarity with ZEISS products and systems.
• Experience working with innovations and Standardized Work Instructions (SA).
• 10% Employer pension contribution (providing a 4% employee contribution).
• Private BUPA healthcare for you and your family.
• Life insurance.
• Professional body subscription paid for by ZEISS.
• 25 Days annual leave (plus bank holidays), increasing with service.
• Free ZEISS lenses for you and discounted ZEISS lenses for your friends and family.
• Employee health and well-being programme including premium access to the Calm app.

Terms and conditions apply to all benefits. See the company handbook for more information.

Why Join ZEISS?

You’ll be part of a globally recognized company known for innovation, quality, and customer excellence. As a Quality & Operations Technician, your contributions will directly impact customer satisfaction and ZEISS’s reputation as a best-in-industry optical provider.