Operations Quality Assurance Manager

Succession Wealth; Birmingham; Sur place; GBP 65 000 - 85 000; Plein temps

Résumé du poste

Succession Wealth is seeking an Operations Quality Assurance Manager to lead the QA function, driving continuous improvement across operations and ensuring high-quality client outcomes. You will coach the QA team, manage workloads against service standards, and collaborate with stakeholders to embed quality throughout processes.

The role emphasizes analysing quality findings, producing insights, and implementing corrective actions while promoting accountability and a culture of continuous

Qualifications

• Experience in financial services QA/controls and improving processes.
• Ability to lead, coach and develop teams to raise quality standards.
• Strong analytical skills with a track record of translating insights into actions.
• Excellent planning, prioritisation and multi-stakeholder coordination.
• Proactive mindset with ownership of challenges and opportunities.

Responsabilités

• Lead, coach and develop the Quality Assurance team.
• Oversee operational workloads, ensuring work is prioritised and delivered to service standards.
• Use insights and root-cause analysis to identify trends and improvement opportunities.
• Develop recovery plans for issues and backlogs with risk management.
• Collaborate with stakeholders across the business to improve processes and client outcomes.
• Provide reporting, insight and recommendations to senior stakeholders.

Connaissances

Quality Assurance

Leadership

Stakeholder management

Analytical thinking

Planning and organising

Description du poste

Operations Quality Assurance Manager – Internal Applicants Only

Closing Date: 30 October 2026

Ready for your next challenge?

We're pleased to open an exciting opportunity for an Operations Quality Assurance Manager to join the QA team. This role plays a key part in ensuring high-quality standards across our operations, supporting continuous improvement initiatives, and helping deliver positive outcomes for both clients and colleagues.

About the role

As Operations Quality Assurance Manager, you'll lead the day-to-day delivery of the QA function, ensuring workloads are effectively managed and quality standards are consistently maintained. You'll use management information, root-cause analysis and quality findings to identify trends, address issues and support meaningful operational improvements.

You will also play a key role in developing and coaching the QA team, supporting their growth while promoting a culture of accountability, consistency and continuous improvement.

Key responsibilities:

• Lead, coach and develop the Quality Assurance team.
• Oversee operational workloads, ensuring work is prioritised and delivered in line with agreed service standards.
• Use quality insights, management information and root-cause analysis to identify trends and opportunities for improvement.
• Develop recovery plans for operational issues and backlogs, ensuring risks are appropriately managed.
• Work with stakeholders across the business to improve processes, controls and client outcomes.
• Provide clear reporting, insight and recommendations to senior stakeholders.
• Drive a culture of quality, accountability and continuous improvement.
• Ensure operational activities are documented, reviewed and completed consistently.
• Support the implementation of process, system and control improvements across the business.

You'll ideally have:

• Strong financial services administration experience.
• The ability to motivate, support and positively influence others.
• A collaborative approach and the confidence to build relationships with stakeholders across the business.
• Strong analytical and problem-solving skills, with the ability to turn insight into practical action.
• Excellent planning and organisational skills, with the ability to manage competing priorities.
• A proactive mindset and willingness to take ownership of challenges and opportunities.
• A passion for quality, continuous improvement and delivering positive client outcomes.

We're open to applications from individuals who may not have held a formal leadership position previously but can demonstrate the qualities, behaviours and ambition needed to successfully lead and develop a team.

Interested?

As part of our commitment to supporting career development and internal mobility, we encourage colleagues looking for their next challenge within the business to explore this opportunity.

Closing Date: 30 October 2026.