Senior QA Manager

Flight Centre Travel Group; Greater London; On-site; GBP 110,000 - 150,000; Full time

Job summary

Flight Centre Travel Group in London is seeking a Senior QA Manager to own vision, strategy, and execution of quality across a global platform. You will lead through influence, build high-performing teams across geographies, and partner with senior leaders to embed quality into delivery.

The role focuses on transforming testing from reactive to proactive quality engineering, defining metrics, and driving automation with clear ROI, release governance, and continuous learning across Product,

Qualifications

• Approximately 15 years' experience in software quality assurance.
• Minimum 5 years leading QA teams.
• Experience scaling QA functions in complex multi-product environments.
• Experience embedding quality practices and culture across engineering.
• Proven strategic leadership and organizational change management capability.
• Ability to influence senior stakeholders from executive to technical levels.
• Expert knowledge of testing methodologies, frameworks, and quality strategies.
• Advanced testing certifications (ISTQB-CTAL or equivalent) preferred.

Responsibilities

• Lead the QA function across a global platform through influence.
• Define and evolve quality strategy aligned to business objectives and roadmaps.
• Partner with the Global VP of Quality & DevOps on initiatives while owning workstream execution.
• Drive transformation from reactive testing to proactive quality engineering.
• Build, mentor, and scale a QA organisation across geographies.
• Create career development pathways and succession plans for team growth.
• Foster a culture of continuous learning, innovation, and excellence.
• Oversee enterprise test strategy, planning, and execution across the platform.
• Coordinate complex multi-team testing initiatives and influence outcomes without direct authority.
• Drive automation strategy with clear ROI and coverage metrics.
• Own release management and quality gatekeeping for production deployments.
• Implement quality metrics, governance processes, and reporting frameworks.
• Balance strategic leadership with hands-on technical engagement.
• Translate quality strategies into executive communications for decision-making.
• Build trusted relationships across Product, Engineering, and Business leadership.

Skills

QA leadership

Team leadership

Test automation

UiPath

Cypress

Playwright

Azure DevOps

CI/CD

Quality metrics

Stakeholder influence

Education

ISTQB-CTAL or equivalent

Tools

UiPath

Cypress

Playwright

Azure DevOps

Job description

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Senior QA Manager

Job no: 532482
Brand: Product and Technology
Work type: Full time
Location: London
Categories: Leadership

ABOUT THE OPPORTUNITY

Are you ready to shape the future of quality across a global business platform? As QA Leader, you'll own the vision, strategy, and execution of quality initiatives that drive exceptional customer and business outcomes across multiple markets. This is a unique opportunity to influence enterprise-wide quality transformation, champion modern quality engineering practices, and partner with senior leaders to embed quality into every stage of delivery. You'll lead through influence, develop high-performing global teams, and make a measurable impact at scale.

KEY RESPONSIBILITIES

• Lead the QA function through influence across a critical global business platform.


• Define and evolve quality strategy aligned to business objectives and technology roadmaps.


• Partner with the Global VP of Quality & DevOps on organisational initiatives while owning workstream execution.


• Drive transformation from reactive testing practices to proactive quality engineering.


• Build, mentor, and scale a high-performing QA organisation across multiple geographies.


• Create career development pathways and succession plans for team growth.


• Foster a culture of continuous learning, innovation, and excellence.


• Oversee enterprise test strategy, planning, and execution across the platform.


• Coordinate complex multi-team testing initiatives and influence outcomes without direct authority.


• Drive automation strategy with clear ROI and coverage metrics.


• Own release management and quality gatekeeping for production deployments.


• Implement quality metrics, governance processes, and reporting frameworks.


• Balance strategic leadership with hands-on technical engagement.


• Translate quality strategies into executive communications that inform decision-making.


• Build trusted relationships across Product, Engineering, and Business leadership teams.


• Champion quality within cross-functional forums and strategic planning discussions.


• Represent the quality perspective in architectural and business decisions.


• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

EXPERIENCE & QUALIFICATIONS

• Approximately 15 years' experience in software quality assurance with progression into strategic leadership roles.


• Minimum 5 years leading QA teams.


• Demonstrated success building and scaling QA functions in complex multi-product environments.


• Experience embedding quality practices and quality culture across engineering organisations.


• Proven strategic leadership and organisational change management capability.


• Ability to influence senior stakeholders and operate from executive to technical levels.


• Expert knowledge of testing methodologies, frameworks, and quality strategies.


• Strong experience with test automation tools including UiPath, Cypress, Playwright or similar.


• Proficiency with Azure DevOps.


• Understanding of CI/CD pipelines and quality gates.


• Familiarity with quality metrics, governance frameworks, and reporting.


• Advanced testing certifications (ISTQB-CTAL or equivalent) preferred.


• Experience within global distributed teams preferred.


• Travel industry, GDS, booking systems, or Microsoft Dynamics 365 experience advantageous.

#LI-JM1#LI-Onsite

Applications close: 30 Nov 2026 GMT Standard Time