Operations Process Specialist: Ignite Efficiency & Insight

CSL; Thatcham; On-site; GBP 42,000 - 54,000; Full time

Job summary

CSL is seeking a Business Operations Process Specialist in the United Kingdom to support delivery and continuous improvement of core processes across the Commercial Markets Delivery Team. The role reports to the Business Operations Process Manager and focuses on improving efficiency, data accuracy, compliance and service delivery.

Approximately 40–50% of the role supports UK Business Operations, with dotted-line reporting to UK Business Operations Management.

Qualifications

• Bachelor's degree in business, marketing, a scientific discipline or a related field.
• 2-3 years relevant commercial operations experience.
• Proficiency in Microsoft Office and Microsoft 365, particularly Excel; experience with SAP and Power BI is preferred.
• Strong communication and stakeholder-management skills.
• Customer-focused, accurate and accountable.
• Able to manage competing priorities and work effectively on own initiative.

Responsibilities

• Deliver and improve core business processes.
• Use data and operational insight to identify risks, inefficiencies and improvement opportunities.
• Conduct root-cause analysis and implement sustainable process and system improvements.
• Provide analytical, systems and operational support to commercial business operations (with the focus on UK Business Operations)
• Partner with stakeholders to align priorities and deliver business outcomes.
• Maintain accurate reporting and operational documentation while ensuring compliance.
• Promote the effective use of SAP, Power BI, Microsoft Office & 365 and Microsoft Power Platform (PowerApps, Power Automate etc.)

Skills

Analytical skills

Stakeholder management

Process improvement

Self-motivation

Education

Bachelor's degree in business/marketing/science or related field

Tools

SAP

Power BI

Excel

Microsoft 365

Job description

CSL is seeking a Business Operations Process Specialist in the United Kingdom to support delivery and continuous improvement of core processes across the Commercial Markets Delivery Team. The role reports to the Business Operations Process Manager and focuses on improving efficiency, data accuracy, compliance and service delivery.

Approximately 40–50% of the role supports UK Business Operations, with dotted-line reporting to UK Business Operations Management.