Operations Manager - Hybrid, AI-Driven Process Optimizer

ClearCourse; City Of London; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday, plus bank holidays

Hybrid and flexible working

Private medical cover and health cash?

Life assurance

Calm wellbeing app and Perkbox

Enhanced parental leave

Cycle to work scheme

Volunteering days

Employee Assistance Programme

Learning, development and career prog­

Group Operations support

Job summary

ClearCourse is seeking an Operations Manager to be the engine room of our Group Operations function - keeping procurement, fleet, premises, health & safety and compliance running smoothly across the business. You will own end-to-end operational workflows, aim for reliability, and support cross-team collaboration in a fast-paced environment.

This permanent role offers hybrid working in London, with a strong emphasis on data-driven processes, SLA management, risk controls, and continuous

Qualifications

• 3+ years in operations, procurement support or facilities administration.
• Experience running a shared inbox or service desk to SLAs.
• Strong data handling and analytical problem-solving skills.
• Working knowledge of health & safety administration.
• Confidence to chase, follow up and keep things moving.
• Strong MS Office 365 skills, especially SharePoint and Excel.
• Bonus: AI/automation experience, procurement or vendor due diligence knowledge, or a background in risk management.

Responsibilities

• Manage procurement requests and hardware ordering across the Group.
• Own fleet data, compliance and driver queries end-to-end.
• Keep health & safety records, DSE assessments and reporting on track.
• Maintain and publish policies, business continuity and incident response plans.
• Triage compliance requests through our self-service tool.
• Spot manual, repetitive work and fix it with smarter processes and AI/automation.
• Keep trackers, records and dashboards accurate and up to date.

Skills

Operations experience

Service desk SLAs

Data analysis

Health & safety administration

Proactive follow-up

MS Office 365 (SharePoint, Excel)

AI/automation exposure

Tools

SharePoint

Excel

Job description

ClearCourse is seeking an Operations Manager to be the engine room of our Group Operations function - keeping procurement, fleet, premises, health & safety and compliance running smoothly across the business. You will own end-to-end operational workflows, aim for reliability, and support cross-team collaboration in a fast-paced environment.

This permanent role offers hybrid working in London, with a strong emphasis on data-driven processes, SLA management, risk controls, and continuous