Operations Performance Manager - SCM

Ricoh UK; England; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Join Ricoh UK as an Operations Performance Manager - SCM, where you will enhance operational governance and supply chain performance in a flexible working environment. With a focus on driving improvements and customer satisfaction, this role offers a competitive salary and career development opportunities.

Benefits

Hybrid working options

Competitive holiday entitlement

Flexible retirement plan

Wellbeing schemes for physical and emotional health

Career development opportunities

Qualifications

• Excellent knowledge and experience within an operational environment from order to cash.
• Experience of working in a Supply Chain Environment.
• Self-starting problem solver with strong negotiation skills.

Responsibilities

• Manage Operations procedural governance and compliance.
• Develop standard reporting for Operations and improve customer experience.
• Propose operational improvements to enhance satisfaction and control costs.

Skills

Analytical skills

Organisational skills

Communication skills

Project management

Problem-solving

Job description

Ricoh UK Northamptonshire, England, United Kingdom

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Ricoh UK Northamptonshire, England, United Kingdom

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Role: Operations Performance Manager - SCM

Located: Northampton (Ricoh operate a vibrant working policy giving you flexible hybrid working options)

Package: Competitive salary, pension, benefits

About Ricoh:

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.

Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

Find Out More About Ricoh Today

What you will be doing

To manage Operations procedural governance through operational and SHARE process compliance, including outsourced contract performance reporting, legislative compliance with legalities and commercial governance. Driving operational decision making and performances via specialist SME knowledge of a dedicated area within Operations. This providing specialist support to the Senior Operations Management Team up to UK board level and the business through cost and contract performance measurements and visibility.

• To ensure Operations performance measurements are interrogated and reported within agreed timescales
• Through strategic planning continually develop standard daily and monthly reporting for Operations combining report production with improving the customer experience.
• To propose and implement operational and strategic improvements to enhance customer satisfaction, internal cost control and Management Information.
• To undertake relevant bench marking with both European subsidiaries and external organisations in order to establish Operational best practice.
• To provide the input for KPI reporting highlighting areas for improvement and with recommendations for corrective actions.
• To propose, monitor and influence the Operations budget to meet the UK Company financial objectives.
• To communicate the effect of SHARE processes and or system changes which impact or influence the Operations division.
• Transformational Project involvement and leadership to optimise Operational performances
• Develop effective processes for the future operating model, including paperwork flow and contained data, standard reporting, automation of processing and the reduction of manual involvement, to improve efficiency, reduce costs and improve cash flow.
• Provide area specific subject matter expertise to channel and drive business priorities through the Operations division to successful delivery of overall business goals
• Ability to build influential and insightful relationships with internal and external stakeholders that drive positive business activity focused on ensuring compliance, operational excellence and customer satisfaction.
  
  

You will ideally have

• Excellent knowledge and experience within an operational environment from order to cash
• Strong analytical and numeracy skills
• Excellent knowledge of data and its significance to business operations; good understanding of data and experience of understanding process flows and generating recommendations
• Experience of working in a Supply Chain Environment
• Good time management, organisational & delegation skills
• Advanced PC skills – will require exceptional Excel skills to manage key reporting requirements
• Strong communication and presentation skills to all levels
• Ability to establish and nurture relationships of trust with key business stakeholders
• Customer focused – understanding of customer requirements
• Able to operate across multiple processes and departments
• Able to manage bespoke Excel reporting and/or tools based on source data from SHARE including full version control & checking and based on user input.
• Self-starting problem solver
• Excellent ambassador of change
• Financial & Commercial awareness
• Strong negotiation skills
  
  

We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible

In return for your commitment, you can expect

We’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.

In return for your commitment, we can offer you:

• Flexible and hybrid working in line with role requirements
• An inclusive workplace
• Excellent package with solid basic, strong bonus and company benefits including:
• A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme
• Flexible retirement plan
• Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
• Company car / car allowance (role-specific), cycle to work scheme
• Career development and life-long learning opportunities
• Opportunity to join a global company
  

Life at Ricoh:

Ricoh’s Core Values

Our values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society.

For our leaders, we deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours that are aligned to our values.

Be part of something bigger

Our approach to sustainability touches every part of our organisation: from manufacturing to distribution, business sites to recycling, and how we support our customers.

By working with Ricoh, you choose to work for a company that cares about its impact on the planet and takes steps to reduce it each year. We have a number of global sustainability accreditations. You can read more about our work toward the UN's 17 Sustainable Development Goals here.

We are an equal opportunities employer

We are an equal opportunities employer

We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.

To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.

Click here to learn more about life at Ricoh.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Research, Analyst, and Information Technology

• Industries

  IT Services and IT Consulting

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