Operations & Performance Information Lead

Allscreens Nationwide Ltd; Liverpool; On-site; GBP 38,000 - 46,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust is recruiting an Assistant Operational Support Manager (Performance & Information Lead) in Liverpool. The role combines administrative leadership with a strong emphasis on performance management, data analysis and information reporting to support decision-making and service improvement.

You will line-manage administrative staff, coordinate specialty reporting, develop dashboards, monitor data quality and submissions, and work with clinical and

Responsibilities

• Provide day-to-day operational support to the Care Group under the direction of the ASM/GSM.
• Undertake defined operational tasks under delegated authority, in accordance with SOPs and agreed processes.
• Act as a central point of coordination for operational activity, ensuring information is accurate, timely, and appropriately escalated.
• Act as the first point of escalation for routine operational issues, incidents, and service pressures, taking action within scope and escalating to the ASM/GSM as required.
• Coordinate and progress actions arising from operational meetings, escalation calls, and performance reviews, maintaining action logs and trackers.
• Maintain accurate operational records, documentation, and oversight tools in line with Trust requirements.

Job description

Liverpool University Hospitals NHS Foundation Trust is recruiting an Assistant Operational Support Manager (Performance & Information Lead) in Liverpool. The role combines administrative leadership with a strong emphasis on performance management, data analysis and information reporting to support decision-making and service improvement.

You will line-manage administrative staff, coordinate specialty reporting, develop dashboards, monitor data quality and submissions, and work with clinical and