Operations Manager - Uxbridge

Encore Global; Uxbridge; On-site; GBP 42,000 - 60,000; Full time

Job summary

Encore Global in the United Kingdom is seeking an experienced AV Operations Lead to support the Technical Events Manager with all audio visual services in the assigned location. You will liaise between Operations and Sales, maintain profitability, and drive cost control while meeting company goals.

You will direct daily equipment setups and strikes, manage staff levels, and mentor teams to deliver world-class service. Strong vendor relationships and HSE compliance are essential.

Qualifications

• High School Diploma or equivalent; Bachelor’s degree preferred.
• 3+ years of audio visual experience.
• 1+ years of supervisory experience.
• Working knowledge of audio visual equipment in live show environment.
• Experience handling pre‑planning and operations of large audio visual events.
• Proficiency with computer hardware and Microsoft Office.

Responsibilities

• Directs the operations team on daily equipment setups and strikes.
• Manages staffing levels to meet budget and service needs.
• Mentors staff to deliver outstanding customer service and uphold standards.
• Builds strong relationships with hotel/venue staff and vendors.
• Oversees inventory and ensures on-time delivery and condition of gear.
• Ensures health, safety and compliance with company guidelines.

Skills

AV experience

Supervisory experience

Operational leadership

Event pre-planning

Microsoft Office

Hardware knowledge

Education

High School Diploma or equivalent

Bachelor's degree preferred

Job description

Position Overview

Responsible for supporting the Technical Events Manager with all audio visual services duties in the assigned location. Acts as a liaison between the Operations and Sales teams. Maintains a profitable location while controlling costs and achieving the overall goals of the organisation, where appropriate. This role reports to the Technical Event Manager or Cluster Operations Manager or Area Manager.

Key Job Responsibilities

Operations Management

• Directs the operations team on daily equipment setups and strikes.
• Drive Results - Ensures appropriate business levels will be accommodated by scheduled staff members and delegates tasks appropriately.
• Delivers World Class Service by mentoring and supervising operational staff to provide outstanding customer service, ensuring that room sets are completed according to the company’s standards.
• Establishes excellent working relationships with hotel/venue staff and executives, team members, neighboring locations and all vendors.
• Utilises the billing system to coordinate invoicing activities and ensures accuracy.
• At times, attend operational venue meetings such as daily stand‑up meetings with venue operations staff
• Promote a healthy and safe working environment at all times, ensure that all HSE guidelines are properly implemented, and provide feedback to the Health and Safety Manager on all HSE issues at the venue.

Asset Management

• Ensures that inventory control procedures are followed to maintain proper inventory levels while also maintaining safety, security, and quality assurance of all gear.
• Manages the on‑site equipment inventory and sources internal gear from other locations before subrenting externally.
• Ensures that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.
• See the Bigger Picture - Keeps the inventory in good working condition and acts quickly to have gear repaired as necessary.
• Researches and remains current on new technology and equipment to purchase.

People Development

• Maintains a positive employee relations environment for all team members.
• Value People - Manages staff to support the growth of the business and accomplish the organisational goals.
• Provides focused and continued coaching to develop the skills of team members.
• Manages HR activity including selection, performance management, and training and development, where appropriate.
• Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.
• Do the Right Thing - Supports property‑wide training programmes including but not limited to Safety, Educational and Employee Enhancement programmes.
• Recommends team members for additional training opportunities as needed.

Disclaimer:
The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within
scope of work may be assigned at any time with or without notice, as necessitated by business demands.

Qualifications

• High School Diploma, or equivalent is required. Bachelor’s degree is preferred.
• 3+ years of audio visual experience
• 1+ years of supervisory experience
• Working knowledge of audio visual equipment in a live show environment
• Experience handling pre‑planning and operations of large audio visual events
• Proficiency with the use of computer hardware
• Proficiency with computer software and programs, including the Internet and Microsoft Office
• Effective leadership abilities and customer satisfaction focus.