Operations Manager - Traffic Management

AfrikanGift Online Store; London; On-site; GBP 38,000; Full time

Job summary

Join a forward-thinking company as an Operations Manager, where you'll oversee traffic operations at ExCeL London. This exciting role involves managing operational delivery, ensuring excellent customer service, and leading a dynamic team in a fast-paced environment. With a focus on mentoring and development, you'll play a key role in maintaining high service standards and managing multiple projects. Enjoy a competitive salary and a range of benefits, including generous holiday allowance and private medical insurance. If you thrive in a challenging environment and are passionate about delivering exceptional service, this opportunity is perfect for you.

Benefits

Up to 25 days holiday

Pension scheme with employer contribution

Private Medical Insurance

Life insurance at 4x salary

Employee Assistance Program

Qualifications

• Experience in events or comparable industries with strong commercial awareness.
• Excellent IT skills, particularly in Microsoft Office applications.

Responsibilities

• Manage operational planning, on-site delivery, and post-event conclusion.
• Lead delivery of excellent customer service for all stakeholders.

Skills

Event Management

Customer Service

Budget Management

Communication Skills

Project Management

Commercial Awareness

Mentoring and Coaching

Education

IOSH/NEBOSH Qualification

Traffic Qualifications (CSAS/12D, Chapter 8)

Tools

Microsoft Office

Job description

Operations Manager – Traffic Operations (ExCeL)

£38,000 pa

We are currently looking for an Operations Manager to manage all aspects of traffic operational delivery at ExCeL London, and to plan and manage the delivery of the service to the client.

The ideal candidate will thrive in working in an outside environment, in a fast-paced exciting and dynamic sector; and will take pride in delivering an excellent service. Weekend working is likely to be a regular requirement.

This is a permanent role.

What you will be doing as an Operations Manager

• Operational planning, on-site delivery and post-event conclusion
• Account management, including budget management and financial reporting
• Lead delivery of excellent customer service for visitors, clients, external agencies and internal customers, ensuring staff and other resources are in place for a high standard of service delivery
• Ensure that the Venue Operations Manuals, where applicable, are up to date and accurately reflect the duties and responsibilities of CSP
• Provide line management to all reports with a focus on proactive mentoring, coaching, development, and team succession planning. Ensure that CSP’s and ExCeL’s Objectives are effectively communicated

What we need from you as an Operations Manager

• Knowledge and experience of the events or comparable industries and strong commercial awareness
• Experience in managing multiple projects, work streams and/or conflicting priorities within a highly paced environment
• Able to communicate clearly across field-based teams, departments and stakeholders
• Excellent IT skills – strong in Microsoft Office (Word, Outlook, Excel, PowerPoint)
• IOSH/NEBOSH qualified; Traffic qualifications such as CSAS/12D, Chapter 8 are desirable

What CSP can offer you as an Operations Manager

• A 37.5 hour working week – working 5 days out of 7, as required operationally
• Up to 25 days’ holiday (pro-rata – after qualifying service) plus Bank/Public Holidays
• Pension scheme with excellent employer contribution
• Private Medical Insurance (after a qualifying period)
• Life insurance at 4x salary
• Access to salary sacrifice schemes
• A range of valuable medical and practical support services through an external Employee Assistance provider

About CSP

CSP stands for The Combined Services Provider. It also stands for Caring, Safe, Professional, representing our Values. We specialise in providing services to venues and static sites including Car Parking, Internal and External Traffic Management, HVM (Hostile Vehicle Mitigation) solutions, Security, Stewarding, Cash & Audit and Consultancy services. Whilst our range of services has grown, Car Parking/Traffic Management, HVM, and Security/Stewarding represent our core areas of expertise.

CSP strives to be an equal opportunities employer.

Vacancy details

Salary: £38,000 pa

Location: ExCeL London

Closes: 22/01/2025

• Vacancy may close earlier if a suitable amount of applications is received