Operations Manager - Revenue & Order Excellence

BT Local Business; Greater London; Sur place; GBP 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Bonus/ commission

BT Academy access

Regular 1-to-1s

Résumé du poste

BT Local Business – London West & South is expanding its Operations function and is looking to bring in multiple Operations Managers to support a growing, high-performing sales organisation, with salary dependent on experience.

This is a hands-on operations role supporting sales, customers and leadership by owning order governance, post-sales activity, reconciliation and reporting. You’ll play a key role in protecting revenue, improving processes, and keeping sales teams focused on selling.

Qualifications

• 3+ years’ experience in operations, telecoms; BT/BTL B experience desirable.
• Strong understanding of order entry, provisioning, billing, commissions and escalation processes.
• Experience managing escalations and complex cases.
• Calm, solutions-focused mindset under pressure, and trusted with sensitive information.
• Highly organised, detail-driven and comfortable managing competing priorities.

Responsabilités

• Check and process sales orders accurately and in compliance with wider business rules.
• Monitor orders to ensure accurate reporting and service delivery.
• Manage customer and service enquiries, escalating to relevant BT teams where needed.
• Keep customers and internal teams informed of progress on issues and orders.
• Monitor order estate daily, feeding back to sales and management where required.
• Maintain high standards of customer and data accuracy.
• Project-manage orders to reduce delays and cancellations.
• Support with reconciliation, reporting and revenue assurance activities.
• Provide operational support to sales, management and the wider team.
• Escalate issues clearly and appropriately across BT systems and teams.
• Contribute to process improvement and best operational practices.

Connaissances

Order governance

Revenue assurance

Sales support

Data reporting

Stakeholder management

Problem solving

Organisational skills

Outils

BT systems

CRM systems

Data analytics tools

Description du poste

BT Local Business – London West & South is expanding its Operations function and is looking to bring in multiple Operations Managers to support a growing, high-performing sales organisation, with salary dependent on experience.

This is a hands-on operations role supporting sales, customers and leadership by owning order governance, post-sales activity, reconciliation and reporting. You’ll play a key role in protecting revenue, improving processes, and keeping sales teams focused on selling.