Operations Manager

Axis CLC Group; Greater London; On-site; GBP 50,000 - 61,000; Full time

Benefits offered by this job

25 days’ annual leave

GP Referral Service

Perkbox – discounts on coffee, cinema,

1 paid volunteer day

Job summary

Axis CLC Group is seeking an Operations Manager to lead the delivery of disrepair and maintenance services across social housing, ensuring operational performance, resident satisfaction and KPI achievement.

You will lead and motivate supervisors and operatives, manage labour, subcontractors and scheduling, and drive safety, quality and continuous improvement across the contract.

Qualifications

• Proven track record leading disrepair/maintenance operations.
• Strong knowledge of contract KPIs and compliance.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead delivery of disrepair and maintenance services ensuring safety and quality.
• Manage labour, subcontractors, scheduling and materials.
• Monitor WIP, aged jobs, follow-ons and appointment management.
• Attend client and resident meetings and report on performance.
• Support recruitment, training and development across teams.
• Promote health and safety culture and compliance.

Skills

Leadership

Operational management

Contract management

Health & safety

Stakeholder management

IT literacy

Tools

MS Office

Job management systems

Job description

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported.

As an Operations Manager, you will lead the day-to-day delivery of Disrepair Works and maintenance services within social housing, ensuring operational performance, resident satisfaction and contractual KPIs are consistently achieved. You will play a key leadership role across the contract, driving quality, compliance and service excellence while supporting the performance and development of operational teams.

What You’ll Deliver

• Lead the delivery of Disrepair and maintenance services, ensuring works are completed safely, efficiently and to agreed standards.
• Build strong relationships with clients, residents and stakeholders to deliver high levels of customer satisfaction.
• Monitor operational performance, including WIP, aged jobs, follow-ons and appointment management.
• Ensure contractual KPIs, compliance standards and service delivery expectations are consistently achieved.
• Manage labour, subcontractors, scheduling and materials to support operational and commercial performance.
• Lead and motivate Supervisors, Administrators, Resident Liaison Officers and operatives to deliver high-quality services.
• Support recruitment, training, retention and development across operational teams.
• Promote a strong health and safety culture, ensuring compliance with all relevant legislation and procedures.
• Manage complaints, disrepair cases and escalations to ensure timely and effective resolution.
• Attend client and resident meetings, providing operational updates and maintaining positive working relationships.
• Maintain accurate reporting and support continuous improvement initiatives across the contract.

About You

• Strong operational management and leadership skills with the ability to motivate, coach and develop teams at all levels.
• Experience within responsive repairs, voids, housing maintenance or property services environments.
• Strong understanding of contract management principles, KPIs and service delivery within a repairs and maintenance setting.
• Knowledge of NHF SOR codes and commercial awareness within a contract environment.
• Strong understanding of Health & Safety legislation, compliance requirements and safe working practices.
• Ability to manage a high-volume workload and adapt to changing operational priorities.
• Excellent communication, organisational and stakeholder management skills.
• Confident decision-maker with strong problem-solving and analytical abilities.
• IT literate with experience using job management systems and Microsoft Office applications.
• DBS check required where applicable.

What we offer

• Salary up to £55,000 depending upon experience
• 25 days’ annual leave plus bank holidays.
• 24/7 GP Referral Service
• Perkbox – discounts on coffee, cinema, travel and wellbeing.
• 1 paid volunteer day each year.
• Ongoing training, support and career progression – Axis promotes from within.

Why Axis CLC?

Joining Axis CLC means being part of a national organisation delivering essential services across housing, education, healthcare, defence and commercial property. You’ll join a business that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow your career.

Our Commitment to Inclusion

Many faces, one Axis CLC. We value diversity and are proud to be an equal opportunity employer. If you require any adjustments during the hiring process please let us know.