Operations Manager, Operations Manager

Amazon Uk Services Ltd.; Cheltenham; On-site; GBP 60,000 - 90,000; Full time

Job summary

Amazon Uk Services Ltd. is seeking an Operations Manager to lead a team of Area Managers at one of its distribution sites in the UK. You will drive safety, quality and productivity through strong leadership and clear operational planning.

You will analyse site performance, mentor managers, and collaborate with HR, Finance and Security to deliver on targets while exploring ways to innovate operations for tomorrow.

Qualifications

• Bachelor's degree or Master's degree is required.
• Experience within a distribution center, logistics, or manufacturing environment.
• Fluent English (C1 or above).
• Experience working within a complex stakeholder structure.

Responsibilities

• Manage and develop a team of Area Managers.
• Lead operational teams on a shift, address issues, and positively impact site performance.
• Analyse shift performance against objectives and implement actions to improve operational excellence.
• Collaborate with HR, Finance, Health and Safety, and Security.
• Design and deliver initiatives across sites to improve operational performance.

Skills

Team leadership

Communication

English proficiency

Education

Bachelor's degree or Master's degree

Job description

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfill and dispatch orders efficiently so that our customers get their items on time. It’s driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, you’ll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.

Key job responsibilities

• Manage and develop a team of Area Managers
• Lead operational teams on a shift, deal with issues, and positively impact site performance
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work closely with other support teams, including HR, Finance, Health and Safety, and Security
• Design and deliver initiatives across the sites to improve operational performance

A day in the life

You’ll lead shifts at one of our operational sites. You’ll also be the key link between a number of teams, including finance, safety and operations integration teams. That means you’ll be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site.

A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You’ll be a source of leadership and support your team to be the best managers they can be.

BASIC QUALIFICATIONS

• Bachelor's degree, or Master's degree
• Experience within a distribution center, logistics, or manufacturing environment
• Speak, write, and read fluently in English at C1 level or above
• Relevant experience of working within a complex stakeholder structure

PREFERRED QUALIFICATIONS

• Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
• Experience in managing third-party relationships
• Experience of applying Lean, Six Sigma, and Kaizen methodologies