Operations Manager Markets Service

Birmingham City Council; Birmingham; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

West Midlands Pension Fund

Enhanced Holiday Entitlement - 30 days

My Rewards Scheme

Health and wellbeing support

Job summary

Birmingham City Council is seeking an experienced professional to lead and develop the Markets Service, overseeing a small team of officers and engaging with stakeholders across multiple market locations.

The role focuses on delivering high-quality services, driving income generation, and implementing improvements while managing budgets and contracts in a dynamic, fast-paced environment.

Qualifications

• Educated to Degree Level and Diploma in Markets Management or equivalent.
• Experience delivering services in high pressure environments at management level.
• Proven ability to manage budgets and procure and manage contracts.

Responsibilities

• Lead day-to-day operational management of Rag, Indoor and Open Markets with high-quality service delivery.
• Manage and develop market teams, staff performance and workforce planning.
• Drive service improvements, efficiency initiatives and income generation.
• Support financial management including budget monitoring and forecasting.
• Oversee procurement activities and supplier relationships.
• Engage traders and stakeholders to promote market growth and engagement.
• Develop and deliver market strategies, business plans and performance measures.

Skills

Leadership

Budget management

Procurement

Stakeholder engagement

Strategic planning

Time management

Education

Degree level

Diploma in Markets Management

Job description

This is an exciting and challenging opportunity for an experienced professional with a strong management background to lead, shape and develop our service during a period of change. This role requires confidence, you will oversee a small team of officers, and engage with other stakeholders both internally and externally, This role is fast-paced, and the post-holder will be required to meet regular deadlines which are in line with our policies. What you will do

• Lead the day-to-day operational management of the Rag, Indoor and Open Markets, ensuring high-quality service delivery across all market locations.
• Manage and develop market teams, overseeing staff performance, workforce planning and employee relations in line with Council policies.
• Drive operational and service improvements, leading business change, efficiency initiatives and projects that enhance income generation and customer experience.
• Support financial management across the Markets Service, including budget monitoring, debt recovery, performance analysis and financial forecasting.
• Manage procurement activities, contracts and supplier relationships to ensure effective delivery of services and value for money.
• Develop strong relationships with traders, stakeholders and trade representatives, promoting engagement, communication and market growth.
• Lead the development and delivery of market strategies, business plans, promotional campaigns and performance measures to support the continued success and growth of the Markets Service.
  Educated to Degree Level
• Hold Diploma in Markets Management or be willing to achieve this
• Experience delivering services in complex high pressure environment
• Proven ability and consistent achievement at management level in a service organisation of comparable scope and complexity or in Markets Management
• Proven record of managing significant budgets and procuring and managing contracts and services
• Demonstrate high level of self motivation and flexibility, with the ability and confidence to work with minimal oversight and supervision
• Experience of leading the delivery of strategic objectives and policies through effective service planning.
• High level time management, prioritisation, problem solving and decision making skills
• Experience of delivering major workforce and operational change
  Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence.

There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:

• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.

We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

• Membership of West Midlands Pension Fund - with generous employer contributions
• Enhanced Holiday Entitlement - 30 days, increasing with length of service
• My Rewards Scheme - access to over 800 brands providing discounts and savings
• Health and wellbeing support - independent and confidential employee assistance and counselling, In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.