Markets Operations Lead — Strategy, Growth & Service Delivery

Birmingham City Council; Birmingham; On-site; GBP 56,000 - 67,000; Full time

Benefits offered by this job

Membership of West Midlands Pension

Enhanced Holiday Entitlement – 30 days

My Rewards Scheme

Health and wellbeing support

Job summary

Birmingham City Council is seeking an Operations Manager to lead the Markets Service across Rag, Indoor and Open Markets. You will manage a small team of officers, oversee performance, and drive service improvements in a fast-paced environment.

The role requires a degree, experience in complex, high-pressure settings, and proven budget, procurement and change management capability. This is a permanent, full-time post with a 36.5-hour week and a focus on income generation and customer experience.

Qualifications

• Educated to Degree Level
• Hold Diploma in Markets Management or be willing to achieve this
• Experience delivering services in complex high pressure environment
• Proven ability and consistent achievement at management level in a service organisation of comparable scope and complexity or in Markets Management
• Proven record of managing significant budgets and procuring and managing contracts and services
• Demonstrate high level of self motivation and flexibility, with the ability and confidence to work with minimal oversight and supervision
• Experience of leading the delivery of strategic objectives and policies through effective service planning
• High level time management, prioritisation, problem solving and decision making skills
• Experience of delivering major workforce and operational change

Responsibilities

• Lead the day-to-day operational management of the Rag, Indoor and Open Markets, ensuring high-quality service delivery across all market locations.
• Manage and develop market teams, overseeing staff performance, workforce planning and employee relations in line with Council policies.
• Drive operational and service improvements, leading business change, efficiency initiatives and projects that enhance income generation and customer experience.
• Support financial management across the Markets Service, including budget monitoring, debt recovery, performance analysis and financial forecasting.
• Manage procurement activities, contracts and supplier relationships to ensure effective delivery of services.
• Develop strong relationships with traders, stakeholders and trade representatives, promoting engagement, communication and market growth.
• Lead the development and delivery of market strategies, business plans, promotional campaigns and performance measures to support the continued success and growth of the Markets Service.

Skills

Leadership

Budget management

Contract management

Stakeholder engagement

Education

Degree level

Diploma in Markets Management

Job description

Birmingham City Council is seeking an Operations Manager to lead the Markets Service across Rag, Indoor and Open Markets. You will manage a small team of officers, oversee performance, and drive service improvements in a fast-paced environment.

The role requires a degree, experience in complex, high-pressure settings, and proven budget, procurement and change management capability. This is a permanent, full-time post with a 36.5-hour week and a focus on income generation and customer experience.