Operations Manager - M&E Facilities Management

Tech-People; Greater London; On-site; GBP 77,000 - 94,000; Full time

Benefits offered by this job

Pension

Holiday

Full benefits package

Job summary

Tech-People in London is seeking an experienced Operations Manager to oversee a Hard Services/m&e portfolio, driving operational and commercial performance.

You will report to the Head of FM and MD, lead Contracts Managers, Helpdesk and Technical Managers, and manage HVAC/building services engineers to deliver profitable outcomes and strong client relationships.

Commutable to London with a strategic focus on KPI-led delivery and budget control.

Qualifications

• Senior management experience in M&E FM or HVAC services.
• Experience leading managers and senior operations teams.
• Strong commercial awareness with budgets, margins and P&L.
• Excellent organizational, administrative and reporting skills.
• Willing to be commutable to London.

Responsibilities

• Oversee operational and commercial performance of a service and maintenance portfolio.
• Manage Contracts, Helpdesk and Technical Operations.
• Maintain budgets, margins, and contract variations.
• Monitor KPIs and financial performance; take corrective actions.
• Ensure documentation and reports are completed on time.
• Support client relationships and profitability improvements.

Skills

Senior management experience

M&E FM / Hard FM

HVAC / Building Services knowledge

Budgeting and P&L awareness

Client relationship management

Job description

Operations Manager - M&E Facilities Management

Location: London
Salary: Up to £85k + full package
Employment Type: Permanent

A well-established M&E Facilities Management contractor with a turnover exceeding £5m is looking for an experienced Operations Manager to take responsibility for the operational and commercial performance of a Hard Services department.

Reporting directly to the Head of FM and Managing Director, you will oversee FM contracts, supported by Contracts Managers, Helpdesk and Technical Managers and a team of HVAC and Building Services Engineers.

The Role

• Overall responsibility for the operational and commercial performance of a service and maintenance portfolio.
• Oversee Contracts Management, Helpdesk and Technical Operations.
• Maintain strong commercial control, including budgets, margins, P&L, variations, additional works and contract performance.
• Monitor KPIs, financial information and operational performance, taking action where required.
• Ensure contract paperwork, reports, records and documentation are accurate and completed within deadlines.
• Manage key client relationships and support managers with escalations and commercial issues.
• Identify opportunities for contract growth, additional works and improved profitability.
• Work closely with the Head of FM and MD on business performance, forecasting and operational strategy.

About You

• Proven senior management experience within M&E FM, Hard FM, Building Services or HVAC service and maintenance.
• Experienced managing Managers and senior operational teams.
• Strong commercial awareness with experience managing a department.
• Good understanding of P&L, budgets, margins, variations and financial reporting.
• Highly organised with strong administration, paperwork and reporting skills.
• Strong leadership, client management and communication skills.
• Commercially minded with a focus on performance, profitability and client retention.
• Commutable to London.

Package

• Up to £85k salary + pension + holiday + full benefits package.

We are committed to attracting and providing a diverse workforce that reflects the communities in which our clients and stakeholders operate, helping to facilitate an environment that enables everyone to fulfil their potential