Operations Manager

Invictus Group; Greater London; On-site; GBP 51,000 - 69,000; Full time

Job summary

Invictus Group is seeking an Operations Manager for Building Services / Facilities Management in South London. You will oversee day-to-day hard FM delivery, lead engineers, and ensure safe, efficient service across multiple sites.

The role requires strong M&E knowledge, a hands-on management style, and the ability to manage budgets and client relationships in a fast-paced environment.

Qualifications

• Experience managing hard FM / building services operations.
• Strong knowledge of M&E services and building maintenance.
• Experience managing engineering teams and subcontractors.
• Good understanding of statutory compliance and planned preventive maintenance (PPM).
• Strong client-facing and commercial skills.

Responsibilities

• Oversee day-to-day hard FM and building services delivery across multiple sites.
• Lead and support engineers, supervisors and subcontractors.
• Manage planned and reactive maintenance performance to meet KPIs and SLAs.
• Ensure compliance with statutory, health & safety requirements.
• Monitor KPIs, SLAs and operational performance.
• Maintain client relationships and attend operational meetings.
• Manage budgets, costs and resources for the contract.
• Identify opportunities to improve service delivery and efficiency.
• Support mobilisation, projects and continuous improvement initiatives.

Skills

Hard FM operations

M&E services

Engineering teams

Compliance & PPM

Client-facing

Education

Engineering qualification or Building services background

Job description

Operations Manager – Building Services / Facilities Management

Before applying for this role, please read the following information about this opportunity found below.

Location: South London

Salary: £60,000 per annum

Sector: Building Services / Facilities Management

The Role

You’ll be responsible for the day-to-day operational performance of the contract, ensuring engineering services are delivered safely, efficiently and to a consistently high standard.

Key Responsibilities Include

• Managing engineering and hard FM service delivery across multiple sites.
• Leading and supporting engineers, supervisors and subcontractors.
• Managing planned and reactive maintenance performance.
• Ensuring all statutory, compliance and health & safety requirements are met.
• Monitoring KPIs, SLAs and operational performance.
• Managing client relationships and attending regular operational meetings.
• Overseeing subcontractors and specialist service providers.
• Managing budgets, costs and operational resources.
• Identifying opportunities to improve service delivery and efficiency.
• Supporting mobilisation, projects and continuous improvement initiatives.

About You

You’ll ideally have an engineering qualification or building services background, although strong hard-services FM experience will also be considered.

We’re Looking For Someone Who Has

• Proven experience managing hard FM / building services operations.
• Strong knowledge of M&E services and building maintenance.
• Experience managing engineering teams and subcontractors.
• A good understanding of statutory compliance and PPM.
• Strong client-facing and commercial skills.
• The ability to manage multiple priorities in a fast-paced environment.
• A practical, hands-on approach rather than purely administrative FM experience.

Salary: £60,000

This is an excellent opportunity for an experienced Engineering Manager, Operations Manager, Senior Facilities Manager or Contract Manager looking to take ownership of a significant hard-services operation in South London