Operations Manager - London

Sedgwick; London; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

An established industry player is seeking an Operations Manager to join their dedicated team in London. This pivotal role combines leadership with a commitment to exceptional customer service, allowing you to make a meaningful impact in the insurance sector. You will work in a supportive environment that values diversity and promotes professional growth. With a focus on handling complex claims, you will lead a high-performing team while enjoying the flexibility of remote work. This opportunity not only offers a competitive salary but also a range of benefits designed to support your well-being and career development.

Benefits

Company Car Scheme or Cash Allowance

Self Invested Personal Pension Scheme (SIPP)

25 Days Holiday Plus Bank Holidays

Flexible Working

Private Healthcare Plan

Life Assurance

Group Income Protection

Voluntary Benefits

Employee Assistance Programme

Discounts on Products and Services

Qualifications

• Proven management skills to lead high performing teams.
• Experience in handling complex property insurance claims.

Responsibilities

• Lead and support a team handling challenging claims.
• Ensure exceptional customer service and team efficiency.

Skills

Management Skills

Complex Property Insurance Claims Handling

Communication Skills

Education

Bachelor's Degree

Job description

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Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work

Top 100 Most Loved Workplace

Forbes Best-in-State Employer

Operations Manager - London

Job Location: London

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for Operations Managers in London

We currently have an exciting opportunity for a talented and ambitious individual to take up an Operations Manager position within our dedicated Domestic Adjusting team. Based in London, you'll balance office and remote work to optimise your team's efficiency.

Our dedicated domestic adjusting team generally handle claims up to £100k in value. Each domestic adjuster works alongside a designated adjusting executive and works as part of the larger regional team. Claims are allocated based on experience and technical ability, with each claim assessed for complexity prior to allocation.

Your role demands strong leadership, a keen eye for detail, and a passion for delivering exceptional customer service. You'll ensure your team is equipped to handle the most challenging claims, while fostering a supportive and collaborative environment. This role offers the perfect opportunity to make a significant impact.

The Skills You Will Have When You Apply

• Proven management skills: and the confidence to lead a high performing team
• Experience handling complex property insurance claims
• Excellent communication skills: You'll speak with and write to policyholders, insurers, contractors, and more. You’ll explain complex details clearly, and negotiate fair settlements for all.
  
  

The Skills That Will Be Developed Once Working

• We will provide all the Sedgwick specific training you need to thrive in this role
  
  

What We’ll Give You For This Role

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• Company Car Scheme or cash allowance
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home
  
  

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Group Income Protection
  
  

Other Benefits

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
• Employee assistance programme for employee wellbeing
• Discounts on various products and services
  
  

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.

Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.

Next Steps For You

Think we'd be a great match? Apply now – we want to hear from you.

As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications, and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Insurance

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