Operations Manager: Lead Fast-Paced Warehouse Ops

Whistl UK Ltd; Lutterworth; On-site; GBP 52,000 - 60,000; Full time

Benefits offered by this job

Annual leave enhanced with long tenure

Company Pension

Long service rewards

Health cash plan

Life assurance scheme

Critical Illness cover

Employee Assistance Programme

Career development opportunities

Prestige benefits portal

Job summary

Whistl UK Ltd is seeking an experienced Operations Manager to lead a fast-paced fulfilment operation in Lutterworth. You’ll drive daily warehouse activities across Goods In, Picking, Replenishment, Packing, Returns and Despatch while meeting service, quality and cost targets.

You’ll oversee shifts and coach Shift Managers, Supervisors and Team Leaders to develop high-performing teams and deliver outstanding customer service in a busy e-commerce environment.

Qualifications

• Significant Operations or Warehouse Management experience within FMCG/logistics/e-commerce.
• Proven ability to lead, motivate and develop large operational teams.
• Strong experience managing productivity, service levels, labour planning and operational costs.
• Data-driven decision making with analytical/problem-solving skills.

Responsibilities

• Lead day-to-day warehouse operations across Goods In, Picking, Replenishment, Packing, Returns and Despatch.
• Ensure effective labour planning and resource management to meet operational demands and productivity targets.
• Manage Shift Managers, Supervisors and Team Leaders, providing coaching and performance management.
• Drive continuous improvement by identifying process efficiencies and implementing operational enhancements.
• Monitor KPIs, service levels and costs to maximise performance and control expenditure.
• Build relationships with customers, carriers and stakeholders to ensure exceptional service delivery.
• Promote a safety-first culture and ensure H&S compliance.
• Support business change initiatives and operational projects across the site.
• Deputise for the General Manager when required.

Skills

Operations leadership

People management

Labour planning

Data-driven decision making

Analytical skills

Stakeholder management

Health & Safety compliance

Microsoft Excel

Tools

Microsoft Excel

Job description

Whistl UK Ltd is seeking an experienced Operations Manager to lead a fast-paced fulfilment operation in Lutterworth. You’ll drive daily warehouse activities across Goods In, Picking, Replenishment, Packing, Returns and Despatch while meeting service, quality and cost targets.

You’ll oversee shifts and coach Shift Managers, Supervisors and Team Leaders to develop high-performing teams and deliver outstanding customer service in a busy e-commerce environment.