Senior Warehouse Operations Manager - Fast-Paced Fulfilment

Catering; Lutterworth; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Company pension

Extended annual leave

Health cash plan

Life assurance

Job summary

Catering in Lutterworth is seeking an experienced Operations Manager to lead our busy e-commerce fulfilment site. You will oversee Goods In, Picking, Replenishment, Packing, Returns and Despatch across multiple shifts, driving productivity and a safe, high-quality service for customers.

You will mentor Shift Managers and Team Leaders, manage labour and costs, and deliver operational excellence daily. This is a permanent, full-time on-site role with development opportunities.

Qualifications

• Significant Operations or Warehouse Management experience within FMCG, logistics, fulfilment or e-commerce.
• Proven ability to lead, motivate and develop large operational teams.
• Strong experience managing productivity, service levels, labour planning and operational costs.
• Data-driven decision making with strong analytical skills.

Responsibilities

• Lead day-to-day warehouse operations across Goods In, Picking, Replenishment, Packing, Returns and Despatch.
• Ensure effective labour planning and resource management to meet operational demands.
• Manage Shift Managers, Supervisors and Team Leaders with coaching and performance management.
• Drive continuous improvement by identifying process efficiencies and implementing enhancements.
• Monitor KPIs, service levels and costs to maximise performance and control expenditure.
• Build relationships with customers, carriers and stakeholders to ensure service delivery.
• Promote safety culture and ensure compliance with Health & Safety procedures.
• Support business change initiatives and deputise for the General Manager when required.

Skills

People leadership

Operational excellence

Data-driven decision making

Stakeholder management

Cost control

Health & Safety compliance

Excel proficiency

Tools

Microsoft Excel

Job description

Catering in Lutterworth is seeking an experienced Operations Manager to lead our busy e-commerce fulfilment site. You will oversee Goods In, Picking, Replenishment, Packing, Returns and Despatch across multiple shifts, driving productivity and a safe, high-quality service for customers.

You will mentor Shift Managers and Team Leaders, manage labour and costs, and deliver operational excellence daily. This is a permanent, full-time on-site role with development opportunities.