Operations Manager Income, Right to Buy & Leasehold Services

Wmjobs; Dudley; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Senior leadership role

Shape and improve housing & community​

Collaborative leadership environment

Development and career progression

Flexible and hybrid working

Job summary

Dudley Council is transforming the way we deliver services for our residents, communities and businesses. We are seeking an experienced Operations Manager to lead Income Recovery, Right to Buy and Leasehold Services within the Housing & Homelessness team.

You will provide operational leadership, shape service delivery and drive performance across income collection, RTB and leasehold functions while ensuring compliance, value for money and customer-focused outcomes for our residents.

Responsibilities

• Lead income recovery, driving rent collection performance, arrears prevention and effective income management across all tenancy types.
• Oversee statutory Right to Buy functions, ensuring effective controls, compliance and fraud prevention measures are in place.
• Deliver high-quality leasehold services, including service charge calculations and Section 20 consultations.
• Ensure services are compliant, customer-focused and continually improving.

Job description

Make a Difference Where It Matters Most

Dudley Council is transforming the way we deliver services for our residents, communities and businesses. We are seeking a number of exceptional Strategic Operational Leads who will play a key role in shaping the future of housing and homelessness services across the borough.

About the roles

The Housing & Homelessness service is recruiting Operations Managers to support the delivery of several key functions.

These are exciting senior leadership opportunities for experienced and motivated professionals who can lead high-performing teams, drive service improvement and deliver excellent outcomes for our residents. The successful postholders will report to the Associate Director of Housing Management and Tenant Engagement and provide operational leadership across a range of important services.

The Operations Manager of Income, Right to Buy & Leasehold Services is an exciting opportunity for an experienced housing leader to shape service delivery, drive performance and lead teams responsible for income collection, Right to Buy and leasehold services. You will provide operational leadership across income recovery, driving rent collection performance, arrears prevention and effective income management across all tenancy types.

You will also oversee statutory Right to Buy functions, ensuring effective controls, compliance and fraud prevention measures are in place, alongside the delivery of high-quality leasehold services, including service charge calculations and Section 20 consultations.

You will ensure services are compliant, customer-focused and continually improving.

Why Join Us?

You’ll be joining a council with ambitious plans for improvement and transformation, where your leadership can directly influence services that matter to thousands of residents.

We offer:

• A senior leadership opportunity within a forward-thinking Housing & Assets service.
• The opportunity to shape and improve critical housing and community services.
• A collaborative and supportive leadership environment.
• Opportunities for professional development and career progression.
• Flexible and hybrid working arrangements.

Important Information

These are not conventional 9-to-5 roles. The services include statutory responsibilities and functions that operate outside normal office hours. Successful candidates will therefore need to demonstrate the flexibility, resilience and leadership required to respond when operational demands require it.

So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.

The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications

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Attached documents

Job Description Housing & Assets Operations Manager Income Recovery, RTB & Leasehold Services.docx

Employee Benefits List.pdf