Operations Manager Customer Insight

Wmjobs; Dudley; Hybrid; GBP 65,000 - 75,000; Full time

Benefits offered by this job

Flexible and hybrid working

Job summary

Dudley Council is seeking exceptional Strategic Operational Leads to shape housing and homelessness services across the borough. The Operations Manager for Customer Insight will lead the development, monitoring, governance and delivery of the Council's housing strategies, policies and compliance frameworks.

You will oversee customer insight, performance, training and communications, helping to ensure high-quality, legally compliant and customer-focused housing services, with a focus on training

Qualifications

• Senior leadership role within Housing & Assets.
• Experience in housing and homelessness services is preferred.

Responsibilities

• Lead development and governance of housing strategies and compliance.
• Oversee customer insight, performance, training and communications.
• Ensure staff are trained and supported to deliver high-quality services.

Job description

Make a Difference Where It Matters Most

Dudley Council is transforming the way we deliver services for our residents, communities and businesses. We are seeking a number of exceptional Strategic Operational Leads who will play a key role in shaping the future of housing and homelessness services across the borough.

About the roles

The Housing & Homelessness service is recruiting Operations Managers to support the delivery of several key functions.

These are exciting senior leadership opportunities for experienced and motivated professionals who can lead high-performing teams, drive service improvement and deliver excellent outcomes for our residents. The successful postholders will report to the relevant Associate Director of Homelessness Strategy and Re-settlement and provide operational leadership across a range of important services.

The Operations Manager for Customer Insight will lead the development, monitoring, governance and delivery of the Council's housing strategies, policies and compliance frameworks.

You will oversee customer insight, performance, training and communications functions, helping to ensure the delivery of high-quality, legally compliant and customer-focused housing services.

You will also play a key role in ensuring our employees are appropriately trained, supported and equipped to deliver high-performing services for our residents.

Why Join Us?

You’ll be joining a council with ambitious plans for improvement and transformation, where your leadership can directly influence services that matter to thousands of residents.

• A senior leadership opportunity within a forward-thinking Housing & Assets service.
• The opportunity to shape and improve critical housing and community services.
• A collaborative and supportive leadership environment.
• Opportunities for professional development and career progression.
• Flexible and hybrid working arrangements.

Important Information

These are not conventional 9-to-5 roles. The services include statutory responsibilities and functions that operate outside normal office hours. Successful candidates will therefore need to demonstrate the flexibility, resilience and leadership required to respond when operational demands require it.

So that we can demonstrate Dudley's commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.

The Council's full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications

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Attached documents

Job Description Housing & Assets Operations Manager Customer Insight.docx
Employee Benefits List.pdf