Operations Manager in London - Customer Experience Brand

Love Recruitment; Greater London; On-site; GBP 31,000 - 35,000; Full time

Benefits offered by this job

Bonus structure

Enhanced annual leave

Myzone belt

Fitness classes

Job summary

Love Recruitment International is seeking an Operations Manager in London to drive delivery of client insights through a national network. You will recruit, train and nurture community members, coordinate campaigns and optimise scheduling while collaborating with a proactive operations team.

The role is hybrid (London-based) with one day per week at home, offering a competitive £30,780 base plus up to £4k bonus and benefits.

Qualifications

• Exceptionally organised with strong time management and planning skills.
• Strategic thinker with proactive forecasting and problem-solving abilities.
• Resilient in a target-driven environment with strong communication and adaptability.

Responsibilities

• Coordinate and develop a national network to deliver high-quality client insights.
• Recruit, train and nurture the community to ensure projects run smoothly.
• Schedule campaigns, troubleshoot challenges and lead team development sessions.
• Work with the operations team to provide autonomy, variety and support.

Skills

Time management

Organization

Strategic thinking

Resilience under pressure

Communication skills

Social media campaigns

Digital tools

Fieldwork coordination

Scheduling logistics

Job description

Operations Manager in London - Customer Experience Brand

Monday-Friday, full time, London based office (hybrid with one working day at home)

£30,780 plus up to £4k bonus (OTE £34k+) and benefits

Are you a natural organiser with a flair for people and a passion for driving results? We’re looking for a Operations Manager to join a dynamic, fast-paced, and rewarding team.

As an Operations Manager, you’ll play a pivotal role in the delivery of high-quality insights to clients through the coordination and development of a national network. You'll be the driving force behind recruiting, training, and nurturing this community, ensuring projects are executed with precision and flair.

This isn’t just a desk job, it’s a blend of planning, communication and problem-solving. Whether it’s scheduling a campaign, troubleshooting challenges, or leading team development sessions, you’ll have autonomy, variety, and the support of a collaborative operations team. It’s fast. It’s challenging. It’s fun.

About you:

Exceptionally organised with great time management skills!

A strategic thinker who can forecast and solve problems proactively

Resilient under pressure and thrives in a target-driven environment

A strong communicator

Creative, especially with social media campaigns and engagement strategies

Digitally capable no coding needed, just happy working with online tools daily

Tenacious and adaptable with a “let’s get it done” attitude

Experience in fieldwork coordination, customer insights, or scheduling logistics

Open to backgrounds in Fitness, Hospitality, Leisure or Retail.

What You’ll Get

A chance to shape and grow a region you can truly “own”

Daily variety, challenges, and the opportunity to build meaningful relationships

A sociable, supportive team who work hard, celebrate wins, and enjoy the ride

Perks including regular social events, bonus structure, enhanced annual leave for service, myzone belt + regular fitness classes/ exercise activities

Opportunities for personal and professional development in a growing business

Your recruiter for this role is Maddie Cummings, Recruitment Director at Love Recruitment group. Maddie and Love Recruitment specialise in recruitment for the whole fitness and leisure sector and work on a number of jobs in the fitness industry.