Operations Manager

ClearCourse; City Of London; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday, plus bank holidays

Hybrid and flexible working

Private medical cover and health cash?

Life assurance

Calm wellbeing app and Perkbox

Enhanced parental leave

Cycle to work scheme

Volunteering days

Employee Assistance Programme

Learning, development and career prog­

Group Operations support

Job summary

ClearCourse is seeking an Operations Manager to be the engine room of our Group Operations function - keeping procurement, fleet, premises, health & safety and compliance running smoothly across the business. You will own end-to-end operational workflows, aim for reliability, and support cross-team collaboration in a fast-paced environment.

This permanent role offers hybrid working in London, with a strong emphasis on data-driven processes, SLA management, risk controls, and continuous

Qualifications

• 3+ years in operations, procurement support or facilities administration.
• Experience running a shared inbox or service desk to SLAs.
• Strong data handling and analytical problem-solving skills.
• Working knowledge of health & safety administration.
• Confidence to chase, follow up and keep things moving.
• Strong MS Office 365 skills, especially SharePoint and Excel.
• Bonus: AI/automation experience, procurement or vendor due diligence knowledge, or a background in risk management.

Responsibilities

• Manage procurement requests and hardware ordering across the Group.
• Own fleet data, compliance and driver queries end-to-end.
• Keep health & safety records, DSE assessments and reporting on track.
• Maintain and publish policies, business continuity and incident response plans.
• Triage compliance requests through our self-service tool.
• Spot manual, repetitive work and fix it with smarter processes and AI/automation.
• Keep trackers, records and dashboards accurate and up to date.

Skills

Operations experience

Service desk SLAs

Data analysis

Health & safety administration

Proactive follow-up

MS Office 365 (SharePoint, Excel)

AI/automation exposure

Tools

SharePoint

Excel

Job description

Operations Manager

London, UK ClearCourse

Permanent role Competitive salary

Love turning chaos into clean, reliable processes? ClearCourse is looking for an Operations Manager to be the engine room of our Group Operations function - keeping procurement, fleet, premises, health & safety and compliance running smoothly across the business.

WHAT YOU'LL DO

• Manage procurement requests and hardware ordering across the Group
• Own fleet data, compliance and driver queries end-to-end
• Keep health & safety records, DSE assessments and reporting on track
• Maintain and publish policies, business continuity and incident response plans
• Triage compliance requests through our self-service tool
• Spot manual, repetitive work and fix it with smarter processes and AI/automation
• Keep trackers, records and dashboards accurate and up to date

Requirements

WHAT YOU'LL BRING

• 3+ years in operations, procurement support or facilities administration
• Experience running a shared inbox or service desk to SLAs
• Strong data handling, analytical and problem-solving skills
• Working knowledge of health & safety administration
• Confidence to chase, follow up and keep things moving
• Strong MS Office 365 skills, especially SharePoint and Excel
• Bonus: AI/automation experience, procurement or vendor due diligence knowledge, or a background in risk management.

Benefits

WHY CLEARCOURSE

• Competitive salary
• 25 days holiday, plus bank holidays and your birthday off
• Hybrid and flexible working
• Private medical cover and health cash plan
• Life assurance
• Calm wellbeing app and Perkbox benefits platform
• Enhanced parental leave
• Cycle to work scheme
• Volunteering days
• Employee Assistance Programme
• Learning, development and career progression across the ClearCourse Group