Operations Manager - EOI

80 Reed in Partnership Ltd; Newcastle upon Tyne; On-site; GBP 38,000 - 61,000; Full time

Benefits offered by this job

25 days annual leave

Reed Pension Scheme

Award Winning Management & Leadership

Professional & Personal Development

Bi-annual pay reviews

Plus much more!

Job summary

Reed in Partnership is seeking an Operations Manager to oversee multiple offices and contracts in the North East, delivering on time and within budget for Youth Jobs Guarantee. The role focuses on performance across sites, with remote, direct and indirect management and a strong emphasis on participant outcomes.

You’ll lead teams, drive continuous improvement, manage resources and relationships with stakeholders, and travel across sites as needed.

Qualifications

• Experience in managing teams across multiple sites within Welfare-to-Work or Training sectors.
• Design and implementation of complex operational processes across multiple teams.
• Experience carrying out performance and development reviews, overseeing financial resources, driving continuous improvement and managing external relationships.
• High level of personal organisation and time management skills.

Responsibilities

• Ensuring the smooth running and productive dynamics of the team.
• Motivating, supporting colleagues to help participants into employment, education and training.
• Developing and maintaining professional relationships with internal stakeholders, employers and wider employer organisations.
• Continuous improvement of your team and contribution to organisational continuous improvement.

Skills

Managing teams across multiple sites

Operational process design

Performance & development reviews

Resource management

Time management

Willingness to travel across sites

Education

A-Levels or Level 3 Diploma + GCSE English Language B or above

GCSE English Language Grade B or above

Job description

Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.

Pay Range £38,000 - £61,000

Job Description

Are you an experienced manager, adept at leading and developing teams? Would you like to work in a role that makes a positive impact on people and their communities? Then consider the role of Operations Manager at Reed in Partnership! This role is office based and covers the North East CPA (Newcastle, County Durham and Tees Valley) for Youth Jobs Guarantee. Please Note, these roles are expressions of interest only at this point. We are currently working on a number of exciting opportunities within this area and are looking to build a pipeline of talent to allow us to work quickly upon contract award. We will be in a position to be able to begin the formal recruitment process in the coming weeks and we will be in touch to discuss the next steps of your expression of interest as soon as possible.

What is this role about?

The Operations Manager is directly responsible for the effective performance of a number of offices and/or contracts. This includes ensuring these contracts are delivered within budget and to agreed quality standards, and adequate workflow issues are addressed and milestones necessary for the participants journey are achieved through remote, direct and indirect management. Youth Jobs Guarantee is a mandatory programme for 18-21 year olds who have been on Universal Credit for 18 months or more, providing a fully subsidised six month paid job of up to 25 hours per week at minimum wage.

Just some of your day-to-day responsibilities will include:

• Ensuring the smooth running and productive dynamics of the team
• Motivating, ensuring and supporting co-members to perform effectively in their roles of supporting our participants into employment, education and training.
• Developing and maintaining professional relationships with internal stakeholders, employers, and wider employer organisations.
• Continuous improvement of your team and contribution to organisational continuous improvement.

What’s in it for you?

Alongside a generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. All travel for sessions will be reimbursed, and you will have access to the full range of Reed Wellbeing benefits, which include:

• 25 days annual leave (pro-rata for part time)
• Reed Pension Scheme
• Award Winning Management & Leadership training
• Professional & Personal Development Funds
• Bi-annual pay reviews
• Plus much more!

To be successful in this role, we are looking for someone with:

• Demonstrable success in the management of teams across multiple sites within the Welfare-to-Work or Training sector.
• Solid understanding of the design and implementation of complex operational processes across multiple teams.
• Experience of carrying out effective performance and development reviews, overseeing financial resources, driving continuous improvement and managing external relationships.
• High level of personal organisation and time management skills
• Willingness to travel across sites
• A minimum of 2 A-Levels or an equivalent Level 3 Diploma in combination with GCSE English Language Grade B or above (or equivalent Level 2 qualification). If you do not possess this level of qualification you will be required to achieve a Level 2 in a Literacy Assessment conducted at interview stage.

Desirable Criteria

• Experience of working on programmes targeting relevant disadvantaged groups in society
• Experience of delivering foundation/ vocational learning programs.
• Fluency in community languages.

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.

Whilst some roles are advertised as Full-Time, we may be able to consider applicants who are looking to work on a Part-Time basis. If you would like to explore this further please discuss this with the talent partner for the role. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements.

We have an on‑going strategic priority to make this a great place to work. We are a family‑owned company. We think this makes us unique compared to a lot of other companies. It is fundamental to the way our workplaces operate, the decisions we do and how we treat each other. Our workplaces have been recognised for multiple awards. Most recently we were really proud to be presented with three UK Employee Experience Awards in 2022: Gold for Best Talent Management Programme, Silver for Diversity and Inclusion and Bronze for Best Large Company to Work For. Our Work Experience is the combination of everything that’s unique about us: our culture … we are…

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