Operations Manager, Data Centres

JLL; Slough; On-site; GBP 60,000 - 90,000; Full time

Job summary

JLL is hiring for an Operations Manager, Data Centres to oversee day-to-day data centre operations, ensuring uptime and efficiency. You will lead a team of technicians and engineers, coordinate with clients, and ensure compliance with industry standards.

The role emphasizes strong leadership, regulatory knowledge, and the ability to optimize maintenance programs while managing budgets and vendor relationships. On-site in Slough with operational responsibilities.

Qualifications

• Bachelor’s degree in engineering, Computer Science, or a related field (Desirable).
• Electrical/Mechanical Engineering HNC or HND (Desirable).
• 18th Edition (Desirable).
• Proven experience in data centre operations management, preferably in a mission-critical environment.

Responsibilities

• Oversee data centre operation, maintenance and repair of critical facility systems, including power, cooling, security and fire suppression.
• Lead and manage a team of technicians and engineers delivering data centre operations and services.
• Act as primary client contact for operational matters, managing expectations and communications.
• Ensure compliance with data centre standards, regulations and security protocols; mitigate risks.

Skills

Leadership

Team management

Communication

Problem-solving

Regulatory compliance

Data centre operations knowledge

Education

Bachelor's degree in engineering/CS or related

Electrical/Mechanical Engineering HNC/HND

Tools

Data centre management software

Monitoring tools

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Title Operations Manager, Data Centres

Job Description:

As a Data Centre Service Delivery Manager, your primary responsibility will be to oversee the day-to-day operations of a data centre facility. You will ensure the uptime, availability, and efficiency of all systems, equipment, and processes within the data centre. You will also manage a team of technicians and engineers to deliver exceptional service to clients and ensure adherence to best practices and industry standards.

Responsibilities:

Data Centre Operations:

• Manage and oversee the operation, maintenance, and repair of critical facility systems, including power, cooling, security, and fire suppression.
• Ensure compliance with equipment manufacturer’s recommendations, industry best practices, and regulatory requirements.
• Monitor and analyse key performance indicators (KPIs) to identify areas for improvement and develop strategies for optimization.
• Implement and maintain comprehensive preventive maintenance programs to minimize downtime and maximize equipment reliability.

Team Management:

• Lead and manage a team of technicians and engineers responsible for data centre operations.
• Set clear performance expectations, provide coaching and development opportunities, and conduct regular performance evaluations.
• Foster a culture of teamwork, collaboration, and continuous improvement.
• Manage staffing needs, including hiring, training, and scheduling to ensure adequate coverage and skill sets.

Client Relationships:

• Act as the primary point of contact for clients on operational matters, addressing their concerns, and managing expectations.
• Regularly communicate with clients to understand their evolving requirements and ensure the data centre meets their needs.
• Collaborate with sales and business development teams to support client acquisition and retention efforts.

Compliance and Risk Management:

• Ensure compliance with data centre industry standards, regulations, and security protocols.
• Assess and mitigate risks associated with data centre operations to ensure business continuity.
• Develop and maintain emergency response plans, including contingency plans for power outages, natural disasters, and other potential disruptions.

Budget and Cost Management:

• Prepare and manage the data centre operations budget, tracking expenses, and identifying opportunities for cost optimization.
• Review operational costs, negotiate contracts with vendors, and manage vendor relationships.

Requirements:

• Bachelor’s degree in engineering, Computer Science, or a related field. (Desirable)
• Electrical/Mechanical Engineering HNC or HND (Successfully completed apprenticeship in either) (Desirable)
• 18th Edition (Desirable)
• Proven experience in data centre operations management, preferably in a mission-critical environment.
• Thorough understanding of data centre infrastructure, including power, cooling, networking, and security systems.
• Strong leadership and team management skills.
• Knowledge of industry best practices, regulatory requirements, and industry standards, such as Uptime Institute, TIA-942, and ISO 27001.
• Excellent problem-solving and decision-making abilities.
• Effective communication and interpersonal skills.
• Familiarity with data centre management software and monitoring too

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Location:

On-site –Slough, GBR

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

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