Data Centre Operations Technician

JLL; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

JLL in London is seeking a Data Centre Operations Technician to support proximity services at the Slough Data Centre (LO5). The role delivers 24/7 coverage via a 12-hour shift pattern, installing racks, housing, network and IT equipment and ensuring high standards of operation and security.

You will liaise with global teams and third-party engineers, manage cabling, perform component replacements, and travel to satellite sites as required to maintain operational efficiency.

Qualifications

• Computer engineering knowledge to optimize methods of working.
• Cabling experience to optimize methods of working.
• Rack mount kit installation including HP, DELL and CISCO.
• Hardware maintenance: replace parts like cache battery, HDD, power supply.
• Willingness to improve operational efficiency through innovation and process changes.
• Ability to work with minimal supervision.
• Good written and verbal communication in English.
• Proficient with Outlook, Word and Excel.
• Excellent teamwork and customer-focused service.

Responsibilities

• Support Data Centre Operations at Slough Data Centre with 24/7 coverage on a 12-hour shift.
• Install racks, housing, network and computer equipment, and manage installations.
• Handle cabling, power strips, rails, and components; replace faulty parts and test.
• Liaise with global teams and third-party engineers on hardware issues.
• Travel to unmanned satellite sites on occasion for operations.

Skills

Computer engineering

Cabling

Rack installation

Hardware maintenance

English communication

Outlook

Word

Excel

Driving licence (UK)

Tools

HP One Service Manager (OSM)

ITIL Accreditation

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

DCS - Proximity Services – Data Centre Operations Technician

JOB DESCRIPTION - DUTIES AND RESPONSIBILITIES

This role is in support of Data Centre Operations for Proximity Services based at the Slough Data Centre (LO5) where the aim is to deliver service to the best possible standard for all infrastructure and processes managed within the data centre. The Data Centre Technician will be responsible for providing technical assistance and overall support to our customers providing 24/7 cover through a 12 hour shift pattern.

The Data Centre Technician will also be responsible for the installation of racks, housing, network and computer equipment. Each Data Centre Engineer is also responsible for managing and implementing installations as required, including shelves, power strips, rails, cable management and customer IT equipment. When required identify issues with the hardware or cabling, which can include replacing internal components and testing, tracing and labelling of cabling.

The Data Centre Technician will also share responsibility for upholding the Data Center Standards of tidiness, cleanliness, security, asset information and installations within the computer suites. Liaising with counterparts within the company’s globally teams and 3rd party engineers and contractors, on hardware related issues and processes.

We also have a number of unmanned satellite/Pop sites on the Slough campus which are managed remotely by the slough team. This will involve travelling to these sites to as and when required for operational reasons.

JOB SPECIFICATIONS - ESSENTIAL SKILLS, KNOWLEDGE AND EXPERIENCE

• Computer engineering experience and knowledge in order to achieve optimum methods of working
• Cabling experience and knowledge, in order to achieve optimum methods of working.
• Installation of rack mount kit including HP, DELL and CISCO
• Hardware maintenance – swapping of failed customer replaceable parts such as cache battery, HDD, Power Supply.
• Highly motivated individual, with a positive & pro-active attitude to work.
• Willingness to make changes to improve operational efficiency through innovation, process and procedures, adopting and adapting ideas and practices from elsewhere.
• Ability to act rapidly and logically under pressure and making effective use of others in resolving problems.
• Capable of working with the minimum of supervision.
• Good written and verbal communication skills (English).
• Good working knowledge of Outlook, Word and Excel
• Excellent team skills, with an ability to listen and contribute to discussions and meetings.
• Customer and service focused, with determination to meet their needs.

JOB SPECIFICATIONS - DESIRABLE SKILLS, KNOWLEDGE AND EXPERIENCE

• ITIL Accreditation
• Experience of HP One Service Manager (OSM)
• Must hold a valid UK driving licence
• Flexible

Location:

On-site –London, GBR

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’repursuing.

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