Operations Manager: Community Services (Mental Health) Birmingham

Birmingham Mind; Birmingham; On-site; GBP 46,000 - 56,000; Full time

Benefits offered by this job

Defined contribution pension

Healthcare cover

Employee Assistance Programme

Cycle to work scheme

Job summary

Birmingham Mind is seeking an Operations Manager for Community Services (Mental Health) in Birmingham. You will lead the senior operations team, oversee services, ensure quality and performance, and develop services in line with our recovery-focused values.

The role involves strong NHS liaison with commissioners and partner organisations, delivering locality-based impact and driving improvements in systems and processes for Operations staff. Right to work in the UK is required.

Qualifications

• Proven leadership and management capability within health or social care.
• Experience collaborating with NHS, local authorities and partner organisations.
• Working knowledge of best practice in mental health and recovery models.

Responsibilities

• Oversee Community Services to ensure quality, performance and impact.
• Lead and develop services in line with our values and needs of users.
• Foster links with the NHS, commissioners and service management to drive improvements.

Skills

Leadership experience

Stakeholder management

Mental health knowledge

Job description

Operations Manager: Community Services (Mental Health) Birmingham

£51,340 per annum

We are a leading provider of mental health services in Birmingham and the West Midlands, supporting over 20,000 people each year, and we are looking for an Operations Manager to join our capable and passionate senior operations team.

Operations Managers are the key to turning our strategy into action, overseeing services, ensuring quality and performance, and facilitating services' development in line with our values and the needs of people who access support. They are also the basis of key relationships with the NHS, forming and maintaining strong links with commissioners, operational management, local service management, and contracting.

Community Services are one of four vital strands delivering journeys of recovery to the thousands of people who access Birmingham Mind each year. Community Services are how we enable earlier access to support, and how we help people to sustain levels of mental health and well-being.

The Operations Manager: Community Services oversees all services within our Community strand, makes our links with the NHS stronger, ensures services deliver locality-and-neighbourhood-based impact, and works with senior Operations colleagues to improve systems, processes, and the operating environment for all Operations staff.

The successful candidate will already have a successful record of managerial and leadership experience, ideally over a number of years. You will have experience of collaborative working and delivery with a range of stakeholders and partner organisations. You will also have working knowledge of good practice in mental health services and be committed to the recovery model of mental health support.

• an attractive defined contribution pension scheme
• Pay C (which offers employees affordable cover for a range of healthcare treatments)
• an Employee Assistance Programme (including access to free counselling and a comprehensive training programme)
• a cycle to work scheme

Birmingham Mind is extremely proud to have a diverse workforce that is reflective of the communities that we work with.

We strongly encourage applications from individuals with lived experience of mental health challenges as their perspectives enrich our teams.

We are also committed to changing the ethnic diversity of our management team and particularly encourage applicants from minority communities to apply for this role.

Candidates must have the right to work in the UK for a minimum of 12 months. We are not a registered sponsor and so are unable to offer visa sponsorship for this position.

Our people are key to the success of the organisation, and we are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People.

We welcome applications from people who have experienced mental health difficulties.

Application closing date: 23:59, Monday 30th November 2026

Interview Day: Tuesday 8th December 2026