Operations Manager, Client & Open Ops

WPP Media Limited; Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

WPP Media Limited is seeking an Account Manager to drive day-to-day Client Operations, with 80% focus on Client Operations and 20% on Open Operations. You will own defined areas of operational delivery in collaboration with the VP, Client Team Operations and cross‑functional teams.

The role emphasizes maintaining processes, training materials and workflows, coordinating onboarding, and driving continuous improvement across MAP, governance, and reporting tools within a hybrid, UK-based setup.

Qualifications

• Experience coordinating training programs and materials.
• Ability to maintain operational guidance and onboarding schedules.
• Familiarity with process and tool governance in marketing operations.

Responsibilities

• Coordinate agency-wide operational training materials and guidance.
• Manage onboarding training schedules and information for Client teams.
• Maintain and improve planning technology, templates, timelines and workflows.
• Support adoption of Open Operations workflows and ensure consistency across teams.

Skills

Operational Training

Training Coordination

Planning Tools

Ways of Working

Open Operations

SLA Tracking

Governance

Tools

MAP

Campaign Governance

Forecast Trackers

Job description

WPP Media Limited is seeking an Account Manager to drive day-to-day Client Operations, with 80% focus on Client Operations and 20% on Open Operations. You will own defined areas of operational delivery in collaboration with the VP, Client Team Operations and cross‑functional teams.

The role emphasizes maintaining processes, training materials and workflows, coordinating onboarding, and driving continuous improvement across MAP, governance, and reporting tools within a hybrid, UK-based setup.