Senior Associate, Clients, GCS

wppmedia; Greater London; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

WPP Media in London is seeking a talented Client Senior Executive to join OpenDoor, coordinating XCM campaigns across the UK and Europe. You will drive end-to-end campaign delivery, maintain client relationships, and ensure robust operations and high-quality execution.

The role sits within a regional team working remotely across the UK and Germany, reporting to the Regional Client Associate Director. You will liaise with local market teams to ensure consistent delivery and strong client service.

Qualifications

• Experience coordinating cross-market campaigns across regions.
• Strong client service and communication skills required.
• Ability to manage timelines, budgets and deliverables across markets.

Responsibilities

• Collaboration across OpenDoor and the wider WPP network to ensure best practices, consistency and on-time delivery.
• Campaign delivery and coordination across regional XCM campaigns and workstreams from briefing to delivery.
• Provide a professional point of contact for client inquiries, delivering clear updates on progress and performance.
• Coordinate regional plans and reports, including weekly spend trackers and campaign status updates.
• Set up and maintain reporting templates, trackers, and campaign documentation; ensure data quality and consistent processes.
• Support finance processes by handling purchase orders, budget trackers and billing discrepancies.
• Participate in and drive regular client, internal and creative agency meetings, documenting actions and deadlines.

Skills

Collaboration

Campaign management

Client service

Regional planning

Governance

Budget tracking

Meetings

Job description

About WPP Media

WPP is the trusted growth partner for the world's leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships - all united by our pioneering agentic marketing platform, WPP Open - we help clients navigate change, capture opportunity, and deliver transformational growth.

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

For more information, visit wppmedia.com .

3401 - Senior Associate, Clients, GCS

ABOUT WPP & OPENDOOR

At WPP, we're constantly reinventing the future of creativity on an ever-broader canvas, bringing together unrivalled talent, resources and skills to provide an integrated offer of communications, experience, commerce and technology.

Over the last decade, we have developed a dedicated global client practice with the mission of accelerating WPP's impact for our largest clients by bringing them the best of WPP. Each team is custom-built around a client's specific needs and challenges, providing easy access to the right capabilities. And that's why we've built OpenDoor for Amazon .

OpenDoor is a unique integration of the best of WPP and Amazon - building on their respective strengths and visions. Whether at WPP or at Amazon, every project is an OpenDoor on new possibilities. Anything and everything can be an opportunity for our people to drive impact - for them to innovate, learn, thrive, and occasionally fail too.

The OpenDoor partnership model is designed to deliver next-level productivity through an industry-leading approach to people, platforms and processes. OpenDoor brings together WPP agencies and disciplines including media, business consultancy, communications and brand strategy, technology and commerce, public relations and production.

OpenDoor's values draw on Amazon's 16 Leadership Principles and WPP's values of Open, Optimistic and Extraordinary. Together, WPP's creative transformation and Amazon's customer focus empower our people to challenge today's conventions and build a better future.

By joining OpenDoor, you will become part of a cross-functional team partnering with one of WPP's top five global clients. You will work in new ways on ambitious opportunities across marketing, technology, media, business and creativity.

ABOUT THE ROLE

We are looking for a talented and enthusiastic individual to join our OpenDoor team as a Client Senior Executive. This full-time, London-based role reports to the Regional Client Associate Director and supports XCM, Amazon's Cross-Channel Marketing division. The position sits within a regional team that works remotely across the UK and Germany, with the line manager based in DE and regular collaboration with colleagues and local market teams across Europe. The Client Senior Executive coordinates campaigns and workstreams from briefing to delivery, helping to ensure consistent client service, robust operations and high-quality execution.

XCM is Amazon's Cross-Channel Marketing division, delivering communications for Amazon.com, including major campaigns such as Black Friday and Prime Day. OpenDoor is XCM's media partner worldwide, excluding North America and Latin America. As Europe is the largest region supported by the WPP team, the Regional XCM Client Senior Executive plays an important role in coordinating consistent delivery across markets.

RESPONSIBILITIES

• Collaboration across OpenDoor and the wider WPP network is central to the role, with a strong focus on best practice, operational consistency and on-time delivery.
• Campaign delivery and coordination: Coordinate regional XCM campaigns and workstreams from briefing to delivery, tracking milestones, dependencies, risks and actions across client, internal and local market teams.
• Client service and communication: Act as a professional point of contact for client enquiries and requests, providing clear updates on campaign progress, deliverables and performance.
• Regional planning and reporting: Coordinate the accurate and timely delivery of regional plans and reports, including weekly spend trackers, performance reports and campaign status updates.
• Operational setup and governance: Set up and maintain reporting templates, trackers, campaign documentation and ways of working; coordinate inputs, complete quality checks and support consistent data and processes across markets.
• Finance and billing: Support finance processes by collating purchase orders, maintaining budget trackers, monitoring client billing, and escalating discrepancies or missing information.
• Meetings and follow-up: Participate in and facilitate regular client, internal and creative agency meetings, preparing agendas and materials and documenting actions, owners and deadlines.

Communicate Global Campaign guidelines to local marke