Operations Manager - Care Homes

Willing Care Ltd; Lowestoft; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Bonus scheme

Car allowance

Induction programme

Ongoing training and development

DBS paid

EAP access

Annual leave (increasing with service)

Job summary

Willing Care Ltd is seeking an ambitious Operations Manager to lead a portfolio of luxury care homes in the UK. You will partner with Home Managers and the senior leadership team to enhance care quality, drive performance, and strengthen regulatory compliance across services.

The role focuses on delivering excellent resident experiences while achieving operational and financial objectives. You will lead on improvement initiatives, manage budgets, and support strategic growth with a commercially

Qualifications

• Experience in care or healthcare leadership.
• Proven ability to improve quality and compliance.
• Strong relationship building with commissioners and regulators.

Responsibilities

• Provide operational leadership across a portfolio of care homes
• Support Home Managers to achieve high standards of care, compliance, and performance
• Drive continuous quality improvement initiatives across all services
• Monitor and improve KPIs, occupancy, budgets, and outcomes
• Support services to achieve and maintain strong CQC ratings
• Lead on turnaround strategies where improvements are required
• Ensure regulatory compliance and best-practice standards
• Develop and mentor Home Managers and senior teams
• Build relationships with commissioners, regulators, and healthcare professionals
• Contribute to strategic planning and organisational development

Skills

Operations leadership

Healthcare operations

Strategic planning

Regulatory compliance

Stakeholder management

Job description

Step into a dynamic leadership role where your expertise makes an impact. We're looking for an ambitious and driven Operations Manager to join a forward-thinking care provider, taking the lead across a portfolio of luxury care homes and driving innovation, excellence, and outstanding resident experiences at every level. This is a high-impact leadership role suited to a commercially minded and strategically focused healthcare professional who thrives on supporting multiple services to achieve excellence. You'll work closely with Home Managers and senior leadership teams to enhance quality, improve performance, strengthen compliance, and ensure each service delivers exceptional care while achieving its operational and financial objectives.,

• Provide operational leadership across a portfolio of care homes


• Support Home Managers to achieve high standards of care, compliance, and performance


• Drive continuous quality improvement initiatives across all services


• Monitor and improve key performance indicators, occupancy, budgets, and operational outcomes


• Support services to achieve and maintain strong CQC ratings


• Lead on turnaround strategies where improvements are required


• Ensure regulatory compliance and best practice standards are maintained


• Develop and mentor Home Managers and senior leadership teams


• Build effective relationships with commissioners, regulators, healthcare professionals, and other key stakeholders


• Contribute to strategic planning, business growth, and organisational development

All appointments are subject to safer recruitment requirements, including an enhanced DBS check, satisfactory references, and verification of the right to work in the UK.

£65,000 per annum + Bonus Scheme + Car Allowance NMC Registered Nurse Required,

• A highly competitive salary of £65,000 per annum


• Attractive performance-related bonus scheme rewarding your impact


• Generous car allowance to support your regional role


• Comprehensive induction programme to set you up for success from day one


• Continuous training and development opportunities to support your career progression


• Paid NMC renewal fees


• Paid DBS check


• Access to an Employee Assistance Programme (EAP) for additional support


• Annual leave that increases with length of service