Operations Manager – Care Home – London

COREcruitment; Greater London; On-site; GBP 63,000 - 77,000; Full time

Benefits offered by this job

Private healthcare

Company pension

Competitive salary

Job summary

Ruth Wagstaff Recruitment Ltd in London is seeking an Operations Manager for a luxury care home. You will oversee Front of House, Food & Beverage, Kitchen and Housekeeping, ensuring exceptional service and seamless operations across the guest journey.

The role demands hands-on leadership, strong commercial sense and a track record in high-end hospitality. Permanent role with a competitive salary, private healthcare and a company pension in a prestigious London setting.

Qualifications

• Proven experience as an Operations Manager or senior hospitality leader.
• Strong background in luxury hotels, private members clubs or high-end hospitality.
• Experience overseeing both FOH and BOH operations.
• Must have kitchen management experience.
• Excellent understanding of F&B, service and guest experience.

Responsibilities

• Lead day-to-day operations across F&B, Front of House, Kitchen and Housekeeping.
• Drive exceptional guest experience and luxury service standards.
• Lead, coach and develop a high-performing team.
• Oversee both front and back of house operations, ensuring strong communication between departments.
• Manage staffing, service delivery, standards and operational performance.
• Drive continuous improvement across the operation.
• Work closely with senior leadership to deliver commercial and operational objectives.
• Ensure excellent compliance, hygiene, health & safety and operational standards.

Skills

Operations Manager

Luxury hospitality

FOH/BOH oversight

Kitchen management

Guest experience

Leadership

Attention to detail

Job description

Job Title: Operations Manager – Luxury Care Home
Salary: Up to £70,000
Location: London

My client is looking for an experienced Operations Manager to join a luxury care home in London. This is a hands‑on leadership role overseeing the full guest journey across Front of House, Food & Beverage, Kitchen and Housekeeping. You’ll be responsible for maintaining exceptional service standards, developing teams and ensuring the operation runs seamlessly behind the scenes.

What You’ll Do

• Lead day-to-day operations across F&B, Front of House, Kitchen and Housekeeping
• Drive exceptional guest experience and luxury service standards
• Lead, coach and develop a high-performing team
• Oversee both front and back of house operations, ensuring strong communication between departments
• Manage staffing, service delivery, standards and operational performance
• Drive continuous improvement across the operationou>c?
• Work closely with senior leadership to deliver commercial and operational objectives
• Ensure excellent compliance, hygiene, health & safety and operational standards

What You’ll Bring

• Proven experience as an Operations Manager or senior hospitality leader
• Strong background in luxury hotels, private members clubs or high-end hospitality
• Experience overseeing both FOH and BOH operations
• Must have kitchen management experience
• Excellent understanding of F&B, service and guest experience
• A confident, hands‑on leader who leads from the front
• Exceptional attention to detail and high standards
• Strong commercial awareness and organisational skills
• Calm, polished and confident when operating in a demanding environment

Company benefits

• Competitive salary
• Private healthcare
• Company pension

Job Tenure: Permanent