Area Manager (Fulfillment & Operations)

Amazon; Leeds; On-site; GBP 45,000 - 65,000; Full time

Job summary

Amazon UK Services Ltd. is seeking an Area Manager to lead a large, diverse team across shifts at one of our operational sites. You will focus on safety, productivity, and customer service while managing daily operations and addressing escalations.

The role requires flexibility for weekends, nights, and holidays, with a preference for candidates holding a Bachelor's degree or equivalent experience and strong stakeholder communication skills.

Qualifications

• Bachelor's degree or equivalent experience in a relevant field.
• Experience communicating with stakeholders across levels of leadership.
• Experience in logistics or operational roles.
• Proficiency with MS Office (Word, Excel, Outlook) in a professional environment.

Responsibilities

• Promote a culture of safety and wellbeing.
• Analyze and implement corrective actions to maintain quality and productivity across shifts.
• Support and lead a team while building a strong team culture and handling administrative work.
• Analyze performance and suggest process improvements to optimise operations and customer service.
• Collaborate with other managers to standardise shift processes.

Skills

Leadership

Stakeholder communication

Logistics operations

MS Office

Education

Bachelor's degree

Tools

MS Office

Job description

Job ID: 10482243 | Amazon UK Services Ltd.

When you join Amazon as an Area Manager you'll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you'll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team's approach to drive productivity, you'll also work closely with your colleagues to address challenges, which means no two days will be the same.

Key job responsibilities

• Promote a culture of safety and wellbeing
• Analyse and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts
• Support and lead a team and handle administrative work alongside building and supporting a strong team culture
• Analyse performance and suggest process improvements to optimise work and improve customer service
• Collaborate with other managers to standardise shift processes

A day in the life

You'll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You'll also monitor and maintain process efficiency. Your days will always include prioritising routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work and wide-scale operational contingency planning.

Being a key part of the operations team involves working with colleagues in other teams and external partners to make sure we stay on track to meet our customer demands and targets. This will involve analysing data and performance metrics with leaders in your business area, as well as discussing the operational pros and cons of technical improvements with engineers.

Basic Qualifications

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• Bachelor's degree, or experience working for Amazon or any Amazon subsidiary or affiliate
• Experience communicating with a wide range of stakeholders, including your peers and leadership
• Experience in logistics, or experience in an operational role
• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.