Operations Manager, AMZL

Amazon; Mansfield; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as an Operations Manager, where you'll lead dynamic teams to enhance delivery efficiency. This pivotal role involves overseeing logistics operations, driving process improvements, and ensuring safety compliance. You'll inspire your team to meet customer expectations while tackling complex challenges in a fast-paced environment. If you're passionate about problem-solving and leadership, this is your chance to make a significant impact on operational excellence and customer satisfaction.

Qualifications

• Bachelor's degree or equivalent required.
• 2+ years of experience in managing managers.
• Proven experience in leading high-performing teams.

Responsibilities

• Manage and develop a team of Shift Managers.
• Drive process improvements and ensure safety compliance.
• Analyze shift performance against business objectives.

Skills

Leadership

Problem-Solving

Performance Management

Process Improvement

Analytical Skills

Education

Bachelor's Degree

Tools

Lean Techniques

Six Sigma

Kaizen

Job description

Job ID: 2969730 | Amazon Commercial Services Pty Ltd

At Amazon, we are always looking for highly passionate, driven, and customer-obsessed leaders who thrive in fast-paced environments and love tackling complex challenges. Our Operations Managers are the backbone of Amazon Logistics (AMZL), ensuring that every package moves efficiently through our network and reaches our customers on time, every time.
This isn’t just an operations role—it’s an opportunity to lead, innovate, and make a real impact on the way we deliver smiles to millions of customers. If you are someone who loves problem-solving, driving continuous improvement, and leading high-performing teams, this is the role for you!
The Operations Manager (OM) is a critical leadership role responsible for overseeing daily logistics operations, driving process improvements, ensuring safety and compliance, and leading teams to meet Amazon’s customer promise.
As an OM, you’ll be directly responsible for supervising a team of Shift Managers and their direct reports meanwhile, you will report to the Site Lead of your Delivery Station.


Key job responsibilities
- Manage and develop a team of Shift Managers and their direct reports.
- Proxy duties for the Site Lead.
- Review the operational forecast and determine productivity requirements the delivery station.
- Support all safety programs to ensure a safe work environment for all associates and Delivery service providers.
- Proactively identify and lead process improvement initiatives and Lean tools.
- Analyze shift performance against relevant business objectives, and put in place actions to improve our operational excellence.
- Manage resource (manpower) plan and oversee shifts patterns managed by direct reports including hours booking and staff holiday management.


A day in the life
You will be an inspiring leader within our Delivery Stations, where you will work to continuously improve the efficiency of delivery processes, ensuring that customer orders are delivered as quickly, accurately, and cost-effectively as possible. Along with your peers, you’ll ensure that all workflows run smoothly and that customer expectations are met.

BASIC QUALIFICATIONS

- - Bachelor's degree or equivalent.
- - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
- - Previous experience in leading large and diverse teams.
- - Proven experience in managing managers and leading high performing teams.
- - 2+ years of employee and performance management experience.
- - 2+ years of performance metrics and process improvement experience.

PREFERRED QUALIFICATIONS

- - Experience in Lean, Six Sigma and Kaizen techniques.
- - Demonstrated problem solving skills and analytical skills
- - Experience with a contingent workforce during peak seasons.

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.