Senior Operations Manager, AMZL

Amazon; Mansfield; On-site; GBP 60,000 - 100,000; Full time

Job summary

A forward-thinking company is seeking a Senior Operations Manager to lead its logistics team. This role is pivotal in ensuring efficient last-mile delivery operations while fostering a culture of excellence and continuous improvement. You'll manage a diverse team, set clear performance expectations, and collaborate with various departments to enhance operational effectiveness. If you thrive in dynamic environments and are passionate about logistics, this is an exciting opportunity to make a significant impact in a rapidly expanding team.

Qualifications

• 10+ years of operational experience in logistics or related fields.
• Experience leading teams of 10+ members in a fast-paced environment.

Responsibilities

• Oversee budgetary and operational objectives for the delivery station.
• Manage and mentor a team of Operations and Area Managers.
• Drive quality initiatives and process improvements.

Skills

Team Leadership

Operational Management

Problem Solving

Communication Skills

Supply Chain Management

Education

Bachelor's Degree

Job description

Position Location

This position will be located in the Chugoku area.

About the Role

Amazon is seeking a Senior Operations Manager to join our Japan Amazon Logistics team. The goal of Amazon Logistics (AMZL) is to build a world-class last mile operation delivering to customers. We aim to exceed customer expectations by ensuring quick, accurate, and cost-effective deliveries, and we are expanding rapidly in Japan.

Key Responsibilities

1. Oversee all budgetary, people development, and operational objectives for an Amazon Logistics Delivery Station (DS).
2. Manage and lead a team of Operations and Area Managers, coaching and mentoring to meet performance objectives.
3. Build positive employee relations and leadership bench strength within the DS.
4. Ensure safety, quality, performance, customer experience, and people development across all delivery station operations.
5. Drive the station's vision, quality initiatives, process improvements, and lean initiatives to meet and exceed business plans.
6. Identify and solve problems to close performance gaps.
7. Set clear expectations for Operations and Area Managers, measure performance, and provide feedback.
8. Manage daily relationships with multiple Delivery Service Providers (DSPs).
9. Present operational metrics to senior leadership regularly.
10. Hire and develop top talent, creating and implementing a comprehensive talent plan.
11. Leverage the team to generate and implement improvement ideas.
12. Cultivate a strong, engaging culture throughout the delivery station.
13. Share best practices across departments and shifts.
14. Collaborate with key partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, and Engineering to support projects and initiatives.

About the Team

• Introduction of Last Mile, AMZL Department
• Introduction of Operations Jobs
• Introduction of Work Location in Chugoku region

Equal Opportunity Statement

Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or other protected categories. For accommodations, visit here.

Minimum Qualifications

• Bachelor’s degree or relevant experience
• 10+ years of operational experience in supply chain, logistics, transportation, manufacturing, retail, etc.
• Experience leading and developing teams of 10+ members
• Business-level English proficiency

Preferred Qualifications

• Extensive operations experience in a fast-growing environment
• 15+ years of relevant experience
• Experience leading rapid expansion initiatives
• Proven track record of delivering multiple programs on time
• Excellent communication skills
• Business-level Japanese proficiency
• Enthusiasm for working in a diverse and inclusive environment

For workplace accommodations during the application process, visit here. If your region isn't listed, please contact your Recruiting Partner.