Operations Manager

HatHats Coffee Company Limited; Whitstable; On-site; GBP 45,000 - 65,000; Full time

Job summary

HatHats Coffee Company Limited is seeking an experienced Operations Manager to join our senior leadership team as we scale. You will build systems, processes and structure to support growth across our Kent sites and growing vending network, reporting to the founder.

You will lead a team of store managers, oversee labour and rota planning, ensure food safety and maintenance are managed, and drive the rollout of openings with a hands-on, practical approach to improvement across a dynamic

Qualifications

• Has run a multi-site hospitality operation.
• Comfortable managing a live estate with site-to-site nuances.
• Proactive in developing and implementing processes.

Responsibilities

• Ensure each site opens daily and managers are aligned on expectations.
• Review trading data and design/implement processes to scale operations.
• Oversee in-house maintenance and ticketing hub, assign repairs and track progress.
• Manage maintenance engineers, prioritize equipment and calls, and coordinate with the founder on new site openings.
• Coordinate driver activities and shared on-call duties at weekends.

Skills

Multi-site ops

People leadership

Process improvement

Maintenance coordination

Labour management

Job description

A unique opportunity has arisen to join our Senior Leadership team as we embark on an exciting new phase of growth, and we need an experienced operator to help us build and deliver the systems, processes and structure to help us scale.

Who we are

HatHats is an independent coffee business with outlets across Kent, a small but growing vending network, and a Foundation giving grants out to the communities we serve and projects in East Africa . HatHats is n ot a franchise ; we are n ot a chain pretending to be independent. We have been bootstrapped by the founders and live and breathe our values . HatHats is a business built by people who care about customer service, community and doing things properly. We are growing but we know we need an Operations Manager who wants to grow with us.

What this actually means day to day

The operations manager will work with managers to make sure e very site open every day . Every manager clear on what is expected. Nothing serious left unresolved.

You will review trading data, understand how to build and implement process and have the conversations that need having. You will also take on line management of our in-house maintenance function, which means knowing what is broken across the estate, by monirioting our internal ticketing hub and then assigning and knowing who is fixing it, and making sure nothing falls through the gap s.

Some of what you own:

• All store managers (currently 10) , their development, performance and accountability
• Labour percentages, staffing and rota oversight
• Food safety, compliance and EHO readiness across the estate
• Maintenance, day to day coordination o f our maintence tickets and all hub-logged repair requests
• Engineer callouts and equipment prioritisation
• New site openings alongside our founder
• Driver management we have a small delivery driver team who take stuff to our sites daily
• Shared on-call duties at weekends

The right person

Has run a multi-site hospitality operation. Knows what good looks like on the ground and is happy to roll their sleeves up and get stuck in where necessary. They will also know how to develop and implement process and d oes not wait to be told there is a problem because they have already seen it coming.

The right person is comfortable with the physical reality of running a live estate with lots of nuance from site to site . They can hold a maintenance function to account without needing to be an engineer and are equally happy firefighting problems as they arise on their own initiative.

Worth knowing

The founder is hands on and you will work closely and report to him. Like with any fast growing hospitality business t he team moves fas t and we are obsessed with maintaining brand standards in terms of the drinks we serve but also the way our customers fee.

This is a role for someone who want s to leave a real mark on how a growing independent business operates, utilising skills from other companies.

The salary will depend on the person; please indicate your expectations in your email. We have a degree of flexibility for the right person who can help us deliver.