Head of Operations, Growth and Expansion

mum; Greater London; On-site; GBP 90,000 - 110,000; Full time

Job summary

A growing hospitality group in London is seeking a Head of Operations to drive multi-site performance and scale up operations. The ideal candidate will have proven experience in leading high-volume hospitality settings and scaling businesses from a few sites to over 15. This role involves operational leadership, team development, and collaboration with the founder to enhance brand vision. Competitive salary of circa £100,000 plus bonus is offered, with applications closing on 25th March 2026.

Qualifications

• Proven multi-site hospitality leadership, preferably in high-volume settings.
• Experience scaling from small/cluster to established multi-site group.
• Strong P&L ownership and operational performance management.

Responsibilities

• Own operational performance and build leadership structure across the group.
• Transition the business to repeatable, disciplined performance.
• Lead P&L performance and cost control across existing and new sites.

Skills

Multi-site hospitality leadership

Operational scaling experience

Team building and leadership

Strong commercial and P&L ownership

High emotional intelligence

Job description

Founder-led, small, high-performing, hospitality group focused on growth and expansion

London

circa £100,000 salary plus bonus

We are exclusively recruiting a Head of Operations for a small, high-performing and growing hospitality group as it shifts from established and successful into a genuine scale‑up and growth phase.

Built on clear values around quality, provenance and standout customer experience, this independent hospitality brand has already built a loyal following and strong performance across a small group of London sites.

With 3 new openings planned over the next 12 months and 4 the following year, with an overall goal of 10 over two years and a longer‑term ambition beyond that, this business now needs an experienced operational leader to build the infrastructure that supports sustainable scale.

This is not simply about running effective and smooth operations, it’s about designing what the next chapter looks like and playing an instrumental role in it.

This is a true Head of Operations role, partnering closely with a founder to translate vision into consistent, people‑led, commercially strong operations across a growing multi‑site group.

We’re looking for someone who has lived this journey before and has taken a small number of locations or cluster business into a larger, structured group. A builder, completer/finisher, someone who brings clarity and rigour without stripping the soul from its brand.

The role

You’ll own operational performance across the group, building the capability, leadership structure and systems required to support ambitious multi‑site growth.

A key part of this role is moving the business from instinct‑led excellence to repeatable, disciplined performance – introducing and refining process, reporting rhythm and operational infrastructure without losing brand personality or pace.

You’ll coach and develop site and emerging area leaders, strengthening the bench and defining the leadership layers needed for expansion, while embedding energy, accountability and pride.

Working in close partnership with the founder, you’ll translate brand vision into scalable, safe and commercially robust operations. You’ll play a key role in shaping the operating model – from labour structures and reporting lines to performance cadence and new opening readiness.

You’ll lead P&L performance, labour models, cost control and KPIs across existing sites and new openings, helping define how the organisation evolves as it scales from a tight cluster into a structured multi‑site group.

Strategic and hands on, you’ll be equally comfortable partnering with the founder, on operations strategy and in the day‑to‑day delivery and detail.

Essential experience we’re looking for

• Proven multi‑site hospitality leadership (high‑volume hospitality or QSR)
• Direct experience scaling from small/cluster to established multi‑site group – this role will likely suit someone who has helped take a business from circa 5 sites toward 15–20+ and is motivated by doing that journey again.
• Knowledge and experience in multi‑site management, expansion and QSR
• Demonstrable experience building systems and infrastructure for growth
• Strong commercial and P&L ownership across sites
• Experience building middle management layers and succession pipelines
• A builder of teams, culture and future leaders
• Clear values around food quality, provenance and standout customer experience
• Structured, organised and delivery‑focused
• Hands‑on, energetic and solutions‑driven
• High emotional intelligence and natural gravitas
• Clear on ownership and accountability
• Comfortable and confident operating alongside a founder‑led vision

Most importantly: you’re someone people want to work with – collaborative, straight‑talking, fun and invested.

Closing date for applications: Wednesday 25th March 2026

Owing to high volumes of interest, we are unable to accept applications or CVs via LinkedIn messages or email.

All applicants will be responded to post‑closing date.