Business Manager

Build Recruitment Limited; Greater London; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Company car or car allowance

Holiday + bank holidays

Company pension

Discounted healthcare

Discounts and perks

Volunteer day

Long service awards

Career development

Flexible working

Job summary

Build Recruitment is representing a leading social housing contractor seeking an experienced Branch Manager to oversee Exeter's repairs and maintenance contracts. You will lead operational teams, manage client relationships and ensure delivery on time, within budget and to required quality standards.

You will drive performance, health and safety, and commercial results while developing the branch and contributing to wider business growth.

Qualifications

• Proven experience leading social housing repairs and maintenance teams.
• Strong operational and commercial management skills.
• Experience managing budgets, P&L and performance targets.
• Excellent communication with clients and stakeholders.
• Full UK driving licence.

Responsibilities

• Take responsibility for Exeter branch performance and day-to-day operation.
• Lead and develop operational teams delivering repairs and maintenance.
• Oversee contract delivery, programmes and resources.
• Take ownership of P&L, budgets and commercial performance.
• Monitor KPIs, WIP, productivity and customer satisfaction.
• Maintain client relationships and report performance.
• Ensure HSE, compliance and contractual requirements.
• Manage resources and subcontractors for effective service.
• Identify productivity improvements and growth opportunities.
• Support branch and wider business development.
• Lead by example with performance, accountability and customer service.

Skills

Social housing operations

Leadership

P&L management

Budget management

Contract performance

Stakeholder management

Health & Safety

People development

Driving licence

Job description

Branch Manager – Social Housing Repairs & Maintenance
Location: Exeter
Hours: Monday to Friday, 40 hours per week
Flexible working available once embedded into the role

About the Role

Build Recruitment is representing a leading social housing contractor who is looking to appoint an experienced Branch Manager to oversee the successful delivery of social housing repairs and maintenance contracts from their Exeter operation.

This is an excellent opportunity for an experienced housing professional with strong operational and commercial experience to take responsibility for the overall performance of a branch, leading teams and ensuring high-quality service delivery across social housing maintenance and repairs contracts.

You’ll play a key leadership role within the organisation, with responsibility for people, performance, customer satisfaction and commercial results.

The Role

As Branch Manager, you will have overall responsibility for the day-to-day operation and performance of the Exeter branch, overseeing the delivery of social housing repairs and maintenance contracts.

You will lead and develop operational teams, manage client relationships and ensure contracts are delivered safely, efficiently, within budget and to the required quality standards.

Working closely with senior management, clients and operational teams, you will drive performance, identify opportunities for improvement and ensure the branch delivers excellent outcomes for both clients and residents.

Key Responsibilities

• Take overall responsibility for the performance and day-to-day operation of the Exeter branch.
• Lead, manage and develop operational teams delivering social housing repairs and maintenance.
• Oversee contract delivery, programmes, resources and operational performance.
• Take ownership ofP&L, budgets, costs and commercial performance.
• Monitor KPIs, WIP, productivity, customer satisfaction and contractual targets.
• Build and maintain strong relationships with clients and key stakeholders.
• Attend client and performance meetings, providing clear operational and commercial updates.
• Ensure Health & Safety, compliance and contractual requirements are consistently maintained.
• Manage resources and subcontractors to ensure effective service delivery.
• Identify opportunities to improve productivity, efficiency and customer outcomes.
• Support the growth and development of the branch and wider business.
• Lead by example, creating a positive culture focused on performance, accountability and customer service.

What We're Looking For

• Proven experience within social housing repairs, maintenance or property services.
• Strong operational management and leadership experience.
• Experience managing teams, resources and multiple workstreams.
• Strong commercial awareness with experience of P&L and budget responsibility.
• Good understanding of contract performance, KPIs and customer-focused service delivery.
• Excellent communication and stakeholder-management skills.
• Strong leadership, organisational and problem-solving abilities.
• A proactive and commercially minded approach.
• Full UK Driving Licence.

What's in It for You?

• Competitive salary package.
• Company car or car allowance.
• holiday plus bank holidays, with the option to buy or sell leave.
• Company pension scheme
• Discounted healthcare scheme.
• High street and lifestyle discounts.
• Paid volunteering day.
• Long service awards.
• Career development and progression opportunities.
• Flexible working available once you are fully embedded into the role.

If you’re an experienced social housing professional with the leadership, operational and commercial experience to take responsibility for a branch, this is an excellent opportunity to take the next step in your career.