Operations Manager

DP World; West Midlands; On-site; GBP 50,000 - 70,000; Full time

Job summary

DP World in Minworth is seeking an experienced Operations Manager to lead a major customer operation with around 300 colleagues across multiple shifts. You will drive performance, customer satisfaction and operational excellence, reporting to the Plant Manager and working closely with a key automotive customer to ensure outstanding service.

The role requires strong leadership, workforce planning, stakeholder management and a proven track record in health and safety compliance within a fast-paced

Qualifications

• Proven experience leading large operational teams in logistics, warehousing or distribution.
• Strong stakeholder and customer relationship management skills.
• Experience using performance metrics to drive continuous improvement.
• Budget management and resource planning experience.
• Knowledge of health, safety and compliance requirements in operations.

Responsibilities

• Lead and develop a large operational team across multiple shifts, ensuring engagement and high performance.
• Provide direct leadership to Shift Managers and specialist teams.
• Build and maintain strong relationships with customers, exceeding service expectations.
• Develop resource and manpower plans to meet operational needs with cost discipline.
• Drive a culture of health, safety, quality and compliance across the operation.
• Monitor KPIs and identify opportunities for continuous improvement and efficiency.
• Support strategic objectives and translate goals into actionable plans.
• Manage supplier and agency relationships for service delivery and contract compliance.
• Lead performance management activities including coaching, absences, investigations and disciplinary processes.

Skills

Team leadership

Stakeholder management

Performance management

Budget management

Health & safety

Job description

Job Description

Are you an experienced Operations Manager who thrives in fast-paced logistics environments? Join DP World in Minworth and take responsibility for a major customer operation, leading 300 colleagues across three shifts while driving performance, growth, customer satisfaction, and operational excellence.

About The Role

At DP World, we are looking for an experienced Operations Manager to lead a large-scale logistics operation at our Minworth site. Reporting to the Plant Manager, you will have overall responsibility for operational performance, people leadership, customer relationships, health and safety, and continuous improvement across a complex and growing operation.

This is a highly visible leadership role, managing an operation of approximately 300 colleagues across multiple shifts and working closely with a major automotive customer to ensure exceptional service delivery. You will play a key role in workforce planning, stakeholder management, operational efficiency, and supporting the continued growth of the site.

How You Will Contribute

• Lead and develop a large operational team across multiple shifts, ensuring high levels of engagement, performance, and accountability.
• Provide direct leadership to Shift Managers and specialist operational support teams.
• Build and maintain strong relationships with customers, acting as a key point of contact and ensuring service expectations are consistently exceeded.
• Develop resource and manpower plans that support operational requirements while maintaining cost efficiency.
• Drive a culture of health, safety, quality, and compliance across all areas of responsibility.
• Monitor operational performance through key performance indicators, identifying opportunities for continuous improvement and operational excellence.
• Support the implementation of strategic objectives and translate business goals into clear operational plans.
• Manage supplier and agency relationships, ensuring effective service delivery and contractual compliance.
• Lead employee performance management activities, including coaching, absence management, investigations, and disciplinary processes where required.
• Champion continuous improvement initiatives that enhance productivity, efficiency, and customer satisfaction.

What You Will Bring

• Proven experience operating as an Operations Manager within a logistics, warehousing, supply chain, or distribution environment.
• Strong leadership experience managing large teams within a fast-paced operational setting.
• Excellent customer and stakeholder management skills, with experience managing key customer relationships.
• Demonstrable experience in workforce planning, resource allocation, and budget management.
• Strong understanding of health and safety requirements within operational environments.
• Experience using performance metrics and operational data to drive decision-making and continuous improvement.
• Experience managing supplier relationships and working within contractual service environments.
• Automotive logistics experience would be advantageous, although it is not essential.

Requirements For Applicants

• Must hold the right to work in the UK
• Must not have any unspent criminal convictions (DBS checks are carried out)

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of syncreon, Imperial and P&O.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW