Operations Manager

Glen Callum Associates Ltd; West Bromwich; On-site; GBP 50,000 - 65,000; Full time

Benefits offered by this job

A genuine seat at the leadership table

In-house training academy investment

Opportunity to shape operational strat

Job summary

Glen Callum Associates Ltd. is seeking an Operations Manager for a site-based role in West Bromwich to lead an automotive workshop. You’ll partner with senior leaders to ensure staffing, capacity and investment align with customer commitments.

Key responsibilities include planning capacity, improving processes, and driving performance while maintaining safety and compliance. A hands-on leader with a track record in vehicle operations is essential.

Qualifications

• Experience within vehicle maintenance, fleet services or commercial vehicle operations.
• Proven background in leading teams and managing performance.
• Technical background with NVQ Level 3 or equivalent.
• Budgets, forecasts and business-case development for investment.
• Strong understanding of operational compliance, workshop processes and Health & Safety.
• Proficiency with Excel and fleet management systems.
• Ability to influence people, drive change and align teams.
• Proactive, solutions-focused mindset.

Responsibilities

• Forecast staffing, shift patterns and resource needs.
• Plan workshop capacity, tooling and equipment requirements.
• Support onboarding and readiness for new contracts.
• Drive performance and manage turnaround times.
• Own and improve operational systems and procedures.
• Ensure safety, compliance and audit readiness.
• Lead front-of-house and technician teams.
• Support recruitment and succession planning.

Skills

Experience in vehicle maintenance

Team leadership

Technical background

Budgets & forecasting

Compliance & health&safety

Excel & reporting

Influence & change

Problem solving

Education

Time-served Technician background / NVQ Level 3 or equivalent

Job description

Operations Manager - Automotive Workshop

Site-based in West Bromwich, West Midlands

Candidates could be based in or around West Bromwich, Birmingham, Wolverhampton, Walsall, Dudley, Stourbridge, Halesowen, Kingswinford, Sutton Coldfield, Solihull, Cannock, Lichfield, Bromsgrove or the wider Black Country and West Midlands region.

Salary - £50,000 - £65,000 + Bonus + Professional Coaching + Employee Assistance Programme + Christmas Bonus + Team socials including monthly BBQ and weekly breakfast events + Monday to Friday working pattern

Running a workshop isn't just about keeping vehicles moving.It's about balancing people, process, performance and planning to deliver on every promise you make to customers.

We're working with a family-run business with a simple philosophy: look after your people and they'll look after your customers.It's a culture that's won awards, helped them grow, and created an environment where people genuinely want to stay and build their careers.

As they continue to expand their operation, invest in new capabilities and prepare for the future of vehicle maintenance, we're looking for an Operations Manager who wants more than just another management role.This is an opportunity to help shape the direction of the business for years to come.

The Role

You'll be a key member of the Senior Leadership Team, working alongside the Commercial Manager, Workshop Controller and Finance Manager to ensure the business has the people, systems, capacity and investment needed to deliver today while preparing for tomorrow.

This is a strategic leadership position, but it's also a hands-on role.You'll spend time planning for the future, improving processes and driving performance, while remaining close enough to the operation to support the team whenever required.

Four areas you'll own

Capacity & Growth

• Forecast staffing, shift patterns and resource requirements
• Plan future workshop capacity, tooling and equipment needs
• Support customer onboarding and operational readiness for new contracts
• Help ensure the business stays ahead of demand, not behind it

Performance & Delivery

• Vehicle availability
• Turnaround times
• First-time fix rates
• PMI compliance
• Labour productivity and efficiency
• Customer service performance

Process, Systems & Compliance

• Own and improve operational systems and procedures
• Drive continuous improvement across the customer journey, from booking through to invoice
• Ensure the operation remains safe, compliant and audit-ready
• Oversee Health & Safety, risk management and operational governance

People & Leadership

• Provide co-leadership to both front-of-house and technician teams
• Support recruitment, training and succession planning
• Coach managers and help build a high-performing culture
• Provide leadership cover for key operational functions when required

About You

You'll be an experienced operational leader who understands both the workshop floor and the commercial realities of running a successful vehicle maintenance operation.

• Experience within vehicle maintenance, fleet services or commercial vehicle operations
• Proven background in leading teams and managing performance
• A technical background, such as a time-served Technician, NVQ Level 3 or equivalent
• Experience owning budgets, building forecasts and developing business cases for investmentStrong understanding of operational compliance, workshop processes and Health & Safety
• Confidence using Excel, operational reporting tools and fleet management systems
• The ability to influence people, drive change and build alignment across teams
• A proactive, solutions-focused mindset

What You'll Get

• A genuine seat at the leadership table
• Ongoing investment through our in-house training academy
• The opportunity to shape operational strategy and future growth

Most importantly, you'll join a business that genuinely values its people.We believe going the extra mile works both ways.We invest in our team, support personal growth, and create an environment where good people can build long-term careers.

Glen Callum Associates is committed to creating diverse and inclusive workplaces.We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background.