Operations Manager

ITSS Recruitment Ltd; Wales; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

An established and award-winning software development company is seeking an Operations Manager to oversee their technical and project management teams. This role offers the opportunity to work in a hybrid environment, managing diverse projects and ensuring client satisfaction. You will be responsible for planning and executing development strategies while supporting team members in their daily tasks. This is a fantastic opportunity to join a dynamic organization where your leadership skills will directly impact project success and client relationships. If you are passionate about technology and team management, this role is perfect for you.

Benefits

Excellent benefits

Flexible working hours

Professional development opportunities

Qualifications

• Experience in a managerial role within digital or technology sectors.
• Strong project management and team leadership skills.

Responsibilities

• Manage day-to-day activities of technical and project management teams.
• Monitor team performance and ensure quality standards are met.

Skills

Team Management

Project Management

Client Liaison

HR Management

Education

Bachelor's Degree in Business or related field

Job description

Operations Manager - Cardiff - Hybrid based - Software Development company - £45,000 - £60,000 + Excellent benefits

The business is an established and award-winning supplier of digital business solutions to the public and private sectors. They focus on E-Commerce and Facility Management solutions with an impressive selection of clients.

Whilst you don't need to have hands-on technical experience, it would be beneficial if you have worked in a similar role for a company in the digital or technology sector.

Responsibilities:

1. Manage day-to-day activity of the technical team and project management team.
2. Manage all aspects of the development plan including tasks relating to various workstreams such as: client-facing projects, Client Change Requests, internal fixes, large scale support cases, internal development work, and potential incoming project work. Create and schedule these workstreams into a 6 month/1 year/18 month plan.
3. Monitor and manage team members to ensure we are meeting targets and quality standards, ensuring junior team members are supported to successfully complete daily tasks and operations. Project team members are prepared to deliver training sessions that meet company quality standards, and all documentation is created and shared with the client.
4. Ensure teams are resourced accordingly by assessing current resource skills and capacity, monitoring against the development plan.
5. Day-to-day HR responsibility for teams including holiday requests - agreeing with individual Team Leader.
6. Day-to-day responsibility for Team Leaders - ensure they are managing their team and taking responsibility for team tasks.
7. Hold monthly meetings with teams/individuals - gaining feedback to add from clients and team members regarding support and project progress, support issues/recurring issues, new product and functionality ideas from clients and staff. Add agreed ideas/feedback to dev roadmap plan.
8. Manage and monitor project management team. Hold weekly meetings to assess progress.
9. Assess individual team members' performance and skills. Ensure the team has the necessary relevant skills and if not, plan required action.
10. Monitor client satisfaction by ad hoc client meetings to assess satisfaction with project delivery and/or support and maintenance service.
11. Act as client/stakeholder liaison when necessary.
12. Act as point of escalation before reaching Director levels.
13. Plan internal projects and assign resources as necessary.
14. Ensure client projects are delivered meeting assigned financial budgets.
15. Report project and support monitoring to directors.

You will be based in the Cardiff office at least 3 days per week, so you will need to be based within commuting distance.

Sponsorship will not be provided for this role.

We are interviewing currently, so apply now for immediate consideration for the Operations Manager position or contact Stuart Barnes at ITSS Recruitment for further information.