Adviser Onboarding and Transition Manager

AFH Financial Group; Stoke Pound; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Flexible working

Pension

Loyalty Bonus Scheme

Health & wellbeing

Shopping discounts

Bonus scheme

Social events

Salary sacrifice

Job summary

AFH Wealth Management is seeking an Adviser Onboarding and Transition Manager to join the Operations Team. You will oversee onboarding and transition of new Financial Advisers, ensuring a structured and timely integration into the business.

You will lead the Client Services Transition Teams, manage KPIs, coordinate sign-off with Commercial Development, and support advisers through onboarding with senior stakeholders.

Qualifications

• Experience in a senior operational, client services or people management role, ideally within financial services or a regulated environment.
• Proven experience of managing multiple teams, Team Supervisors or managers, with the ability to deliver performance through others.
• Experience of leading, supporting or representing a business area within project work, including attending project meetings, providing operational steer and making informed decisions.
• Strong understanding of operational risk, quality assurance, workflow management and service delivery within a client‑focused environment.
• Able to balance strategic priorities with day‑to‑day operational delivery, ensuring decisions are practical, risk‑aware and aligned to business objectives.
• Confident working with senior stakeholders, challenging appropriately and influencing outcomes across teams and functions.

Responsibilities

• Be responsible for the overall management and performance of the Client Services Transition Teams, ensuring a consistent and standardised approach is followed across all relevant processes
• Provide direction to Team Supervisors and team members, ensuring priorities are clear and performance expectations are understood
• Review the number of incoming advisers (through acquisitions or other routes) to inform transition planning and resource allocation
• Allocate resources within the Transition Teams’ remit to ensure adviser onboarding activity is appropriately prioritised, balanced and delivered within agreed timescales
• Track key performance indicators for adviser transitions, including onboarding progress, client‑base review activity, resource allocation and service delivery outcomes, providing reports to senior management
• Coordinate the formal sign‑off of advisers with the Commercial Development Team into the relevant BAU teams once transition activity is complete, ensuring readiness criteria are met and clear ownership is agreed
• Held regular check‑ins with new Financial Advisers to ensure transition support is clear, effective and aligned to their onboarding requirements
• Act as a point of escalation for complex transition queries from the team, clients, financial advisers and internal stakeholders.

Skills

senior operational

client services

people management

stakeholder engagement

risk awareness

project work

Job description

Adviser Onboarding and Transition Manager

Location: Bromsgrove Head Office with hybrid working

Contract type: Permanent

Hours: Full-time

This is an exciting opportunity to join our team at AFH Wealth Management.

AFH Wealth Management is oneof the UK’s leading independent financial advisory and wealth management firms - providing expert advice and long‑term financial solutions to individuals, families and businesses. With more than 200 Advisers and 750 staff, we are driven by our culture, values and client‑centric approach.

We are looking for those of you who wish to be part of an established business and are keen to work in line with our strong growth plans. This is afull-time, permanent opportunityand in return, you will receive a competitive salary andrange of benefits.

The role:

The purpose of this role is to play a valuable role in our Operations Team, as Adviser Onboarding and Transition Manager. You will oversee the effective onboarding and transition of Financial Advisers new to AFH, including Stay, Transition and Go acquisitions. Ensuring they are supported through a structured and consistent transition into the business.

As our Adviser Onboarding and Transition Manager, you will typically:

• Be responsible for the overall management and performance of the Client Services Transition Teams, ensuring a consistent and standardised approach is followed across all relevant processes
• Provide direction to Team Supervisors and team members, ensuring priorities are clear and performance expectations are understood
• Review the number of incoming advisers (through acquisitions or other routes) to inform transition planning and resource allocation
• Allocate resources within the Transition Teams’ remit to ensure adviser onboarding activity is appropriately prioritised, balanced and delivered within agreed timescales
• Track key performance indicators for adviser transitions, including onboarding progress, client‑base review activity, resource allocation and service delivery outcomes, providing reports to senior management
• Coordinate the formal sign‑off of advisers with the Commercial Development Team into the relevant BAU teams once transition activity is complete, ensuring readiness criteria are met and clear ownership is agreed
• Hold regular check‑ins with new Financial Advisers to ensure transition support is clear, effective and aligned to their onboarding requirements
• Act as a point of escalation for complex transition queries from the team, clients, financial advisers and internal stakeholders.

What we are looking for in our ideal Adviser Onboarding and Transition Manager:

• Experience in a senior operational, client services or people management role, ideally within financial services or a regulated environment
• Proven experience of managing multiple teams, Team Supervisors or managers, with the ability to deliver performance through others
• Experience of leading, supporting or representing a business area within project work, including attending project meetings, providing operational steer and making informed decisions
• Strong understanding of operational risk, quality assurance, workflow management and service delivery within a client‑focused environment
• Able to balance strategic priorities with day‑to‑day operational delivery, ensuring decisions are practical, risk‑aware and aligned to business objectives
• Confident working with senior stakeholders, challenging appropriately and influencing outcomes across teams and functions
• Must have a keen eye for accuracy and attention to detail

What AFH can offer – Perks & Benefits:

• Flexible working & holidays - Enjoy flexible working and competitive holiday allowance, with annual buy & sell scheme options as well as your birthday and Christmas Eve off. Plus, additional holiday days for long service.
• Professional development - We are committed to helping you reach your potential by offering tailored learning and development programmes to pursue your career goals.

• Pension - We offer a contributory pension scheme with Royal London, as well as death-in-service benefit.
• Loyalty Bonus Scheme - AFH employees are thanked for long service with a bonus and additional annual leave at 5, 10, 15 and 20 years’ service. Earning up to an additional 75% of 3 months’ salary with an additional 3-week holiday.
• Social perks - To recognise and celebrate employees' great work we are all invited to our annual Christmas and Summer parties.

• Bonus scheme - All AFH employees are offered a competitive salary and a discretionary annual bonus, following completion of a year’s service.
• Health and wellbeing - The MediCash app puts your health in the palm of your hands. Claim cashback on a wide selection of health and wellbeing initiatives, including discounted health club memberships and free healthcare benefits.
• Shopping discounts - Our employees can choose from many retailers to get discounts or cashback on everyday purchases from our favourite high street clothing stores to our go‑to supermarkets, as well as access to free online training courses.
• Salary sacrifice schemes - Various salary sacrifice schemes such as Electric Vehicle Scheme or Charity Giving.

To learn more about this opportunity and the culture of AFH Wealth Management, please visit our Careers website https://www.afhwm.co.uk/careers/.

If you have any questions about this vacancy please contact the People Resourcing Team on [e-mail].

We look forward to hearing from you!