Operations Manager

AG Hotels Group; St Helens; On-site; GBP 42,000 - 62,000; Full time

Job summary

AG Hotels Group in St Helens is seeking an experienced Operations Manager to lead the 44-bedroom property. You will oversee daily hotel operations, drive guest satisfaction and ensure departmental SOPs are followed.

The role requires hands-on leadership, budget awareness, staff development and the ability to work a flexible schedule including evenings and weekends. You will report to the Cluster Central Operations Manager and play a key part in improving service quality and profitability.

Qualifications

• 2–3 years of hotel operations experience across all departments (Housekeeping and FOH).
• Self-starter with hands-on leadership approach.
• Excellent written and verbal communication skills.
• Fluent in MS Office applications (Excel, Word, PowerPoint).
• Willing to work a flexible schedule including evenings, weekends and bank holidays.
• Knowledge of food hygiene and health and safety standards.

Responsibilities

• Oversee day-to-day hotel operations ensuring SOPs and company policies are followed.
• Collaborate with Cluster Central Operations Manager on capital projects, customer service and refurbishments.
• Monitor costs across departments and analyze results to address issues.
• Meet budgets and KPIs; perform daily financial reconciliation and reporting.
• Prepare staff rotas, train and mentor staff, and coordinate appraisals.
• Drive guest feedback and performance metrics to achieve high guest engagement and retention.

Skills

Hotel operations

Leadership

Communication skills

MS Office

Budgeting

Tools

MS Office

Job description

AG Hotels Group is inviting applications for an experienced, confident and highly ambitious candidate to become the Operations Manager of our 44 bedroom hotel in St. Helens, Merseyside.

We are looking for a self-motivated candidate with leadership qualities to run the hotel efficiently. The company will provide ample support and opportunities to the right candidate to advance financially and professionally within our company.

Key Responsibilities

• Day to day running of hotel operations, ensuring all departments follow the SOPs and company policies
• Work in conjunction with the Cluster Central Operations Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
• Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
• Meeting budgets and KPIs, daily financial reconciliation and reporting to the management
• Preparing staff rotas, training, mentoring staff and coordinating staff appraisals
• Drive and monitor guest feedback and performance data achieving high levels of guest engagement and customer retention
• Ensuring hotel statutory compliances are kept up to date
• Implement a focused property maintenance programme along with the central support development team
• Delivering an exceptional guest experience
• Any other reasonable work as request by the management

Key Skills

• Minimum 2-3 years of hotel operations experience across all departments – Housekeeping and FOH
• Self- starter, multi- tasker and well organised
• A hands-on approach to managing with effective leadership skills
• Fluent in MS Office including Excel, word and PowerPoint
• Willing to work a flexible schedule including evenings, weekends, and bank holidays.
• Food hygiene and health and safety knowledge
• Excellent communication skills, both written & verbal
• Passion for hospitality & possess the drive to constantly deliver top-class customer service
• Experience with budget and finance
• Strong problem-solving capabilities.