Operations Manager

Phoenix UK Group; Runcorn; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

25 days (pro rata) paid annual leave

Medicash- health cash program

iTrent Financial Wellbeing

High Street discounts

Employee Assistance Programme

Contributory Pension Scheme

Accredited Training Programmes

Job summary

Phoenix UK Group in Runcorn is seeking an experienced Operations Manager to lead a large depot team and drive performance across key KPIs. The role focuses on delivering high service levels, safety, and regulatory compliance in a fast-paced environment.

You will manage workload, implement Lean/Six Sigma principles, and collaborate with the Warehouse Team, supply chain, and commercial functions to achieve objectives. 40 hours weekly.

Qualifications

• Lead large teams and drive KPI performance.
• Ensure regulatory compliance across operations.
• Drive depot initiatives and process improvements.
• Collaborate across warehouse, supply chain and commercial functions.

Responsibilities

• Manage a diverse team and influence stakeholders to meet targets.
• Ensure full regulatory compliance.
• Lead depot initiatives and drive process improvements.
• Facilitate effective cross-team communication.
• Interface with Warehouse Team and supply chain to support vision.

Skills

Team Leadership

Strong communication

Workload management

Lean Six Sigma

Regulatory awareness

Budget alignment

Job description

Runcorn Depot - Whitehouse Industrial Estate, Rivington Road, Runcorn, Cheshire, WA7 3DJ

Ref 47778 County Cheshire Branch name Runcorn Depot - Whitehouse Industrial Estate, Rivington Road, Runcorn, Cheshire, WA7 3DJ Salary Competitive Closing date 30/11/2026 Contract type Employee - Permanent

Operations Manager

Runcorn

40 hours per week, Monday to Friday, 6:00am to 4:00pm. Some flexibility may be required to support the operational needs of the depot

Competitive salary, negotiable upon experience

We’re looking for an experienced Operations Manager to come join us, based in Runcorn. We’re looking for a dynamic and experienced leader to join our team as Operations Manager. In this role, you’ll oversee large teams, drive performance to meet and exceed KPIs, and ensure compliance with regulatory requirements. Your ability to communicate effectively, manage workloads, and lead initiatives will be key to maintaining the highest standards of service and quality. This is a fantastic opportunity to significantly impact a fast-paced, results-driven environment.

The heart of the role

• Manage a diverse team of colleagues and influence stakeholders to achieve service and performance targets while maintaining high-quality standards.
• Ensure full compliance with all relevant regulatory and legal requirements.
• Lead and manage depot initiatives, driving process improvements to meet financial and operational objectives.
• Facilitate effective communication across teams and departments, fostering involvement and commitment within the depot.
• Build and maintain strong interfaces with the broader Warehouse Team, PHOENIX supply chain, and commercial functions to support vision and value initiatives

What makes you tick

• Strong written and verbal communication skills.
• Proven ability to lead and manage large teams effectively.
• Skilled in workload management to meet and exceed targets and KPIs.
• Experience in Lean Methodology/Six Sigma environments (preferred).
• Familiarity with working in highly regulated industries (advantageous).
• Capability to align team performance with business objectives and budgets.

Our benefits

• 25 days (pro rata) paid annual leave plus bank holidays, rising with length of service
• Medicash- a health cash program to assist with day-to-day healthcare costs, such as eyecare or prescriptions
• iTrent Financial Wellbeing - a financial wellbeing application which allows for flexible control of your finances
• Access to High Street discounts
• Employee Assistance Programme
• Contributory Pension Scheme
• Accredited Training Programmes available (Education paid for by the company via the Apprenticeship Scheme)

We reserve the right to close this vacancy early if sufficient applications are received